[Hiring] Senior Design Operations Manager @CoorB

Role Description

We are looking for a Senior Design Operations Manager to establish and maintain the design systems, standards, governance, tooling, and quality processes supporting large-scale digital banking engagements. The role ensures consistency, accessibility, documentation, and efficient collaboration between design and engineering teams.

• Assess and enhance enterprise design systems, identifying gaps, improvements, and consolidation opportunities.
• Own the design-system roadmap, versioning, contribution process, and controlled adoption.
• Manage design tokens, libraries, components, and their relationship with digital banking platforms such as Backbase.
• Maintain custom-component registers and governance documentation.
• Define and govern WCAG 2.2 AA accessibility standards and acceptance criteria.
• Conduct accessibility reviews and track findings through resolution.
• Establish documentation standards for journeys, components, design decisions, and developer handover.
• Own design handover standards covering responsive behaviour, accessibility, Arabic RTL, content, motion, and usability requirements.
• Run design QA to validate implemented journeys against approved designs and specifications.
• Define quality gates, triage issues, and ensure high-severity findings are resolved and retested.
• Manage design tooling, workspace structure, permissions, libraries, naming conventions, and licences.
• Maintain bilingual design structures supporting Arabic RTL and English LTR.
• Track design operations metrics such as reuse, rework, throughput, and cycle time.
• Support onboarding, team workflow, capacity planning, and knowledge transfer.
• Ensure design assets and repositories follow client security requirements.
• Support transition of design systems, tools, and knowledge to client teams.

Qualifications

• 6–10 years of relevant experience, including 3+ years in design operations or design systems roles.
• Proven experience managing design systems and standards across large design teams.
• Advanced Figma administration, including workspace, libraries, permissions, branching, and plugins.
• Strong knowledge of design tokens and component-library management.
• Experience with design-system governance, versioning, and controlled releases.
• Strong working knowledge of WCAG 2.2 AA and accessibility auditing.
• Experience performing design QA against build specifications and managing issue resolution.
• Strong documentation, knowledge-management, and process-management skills.
• Excellent communication and facilitation skills in English.
• Experience with Backbase or other digital banking platforms is an advantage.
• Arabic/RTL and bilingual design experience is an advantage.
• Banking, fintech, or other regulated-industry experience is a plus.
• Experience with design automation, Figma plugins, research operations, or accessibility certifications is an advantage.
• Degree or diploma in Design, Information Management, or a related field, or equivalent practical experience.