[Hiring] Retention Designer @Simplistic, LLC

Role Description

This remote job is targeting candidates for our South America Office. Simplistic is looking for a Retention Designer to be a key member of our high-growth Retention Team. Unlike our core site design team, the Retention Designer focuses exclusively on the post-purchase customer journey and lifecycle marketing. You will own all facets of email and retention design, including content strategy, visual hierarchy, and high-conversion interaction design.

We are looking for a specialist who understands that email design is a balance of art and performance. You must have a sharp attention to detail, a strong work ethic, and the ability to iterate quickly based on data and feedback while meeting tight agency deadlines.

As a Retention Designer, this role could include:

• Ideate and design high-performing email campaigns and automated flows (welcome series, abandoned cart, etc.) that align with client brand identity.
• Apply deep knowledge of email best practices, including mobile-first design, clear visual hierarchy, and CTA optimization to drive clicks.
• Ensure all designs are optimized for dark mode, accessibility, and deliverability-safe coding.
• Work within and contribute to design systems and component libraries in Figma to ensure consistency across multiple brands.
• Partner closely with copywriters and Klaviyo implementers to move projects from concept to deployment seamlessly.
• Present design solutions to clients, utilizing data-driven insights to back up your creative choices.

Qualifications

• 3+ years in graphic design with at least 2+ years specifically focused on designing marketing emails for e-commerce/DTC brands.
• Strong portfolio showcasing conversion-focused email and lifecycle work.
• Experience with Klaviyo or similar ESP (Email Service Provider) platforms.
• Proficiency with Cloud-based Design tools like Figma.
• Advance understanding of email design best practices.
• Experience with Shopify/Shopify Plus.
• Ability to manage multiple brands and projects simultaneously while meeting deadlines.
• Strong communication skills and ability to collaborate cross-functionally.

Preferred Competencies

• Experience working in an agency or multi-client environment.
• Basic understanding of HTML/CSS for email design constraints.
• Exposure to A/B testing and performance-driven iteration.