[Hiring] Product Design Lead @Proof

Role Description

We’re looking for a Senior Product Designer to take on challenging product and service workflows, with a primary focus on the onboarding workflows that power legal document delivery.

• Own complex workflows end-to-end:
• Aid in framing problems, navigate ripple effects across operations, servers, and customers, and drive through to delivery.
• Prototype to learn:
• Build prototypes at the right fidelity to test assumptions, make ideas tangible, and help teams make clear decisions early.
• Work with the hood open:
• Share unfinished work early, invite critique, and partner with Product, Engineering, and operations while problems are still malleable.
• Design whole systems, not just screens:
• Create coherent workflows, interfaces, information architecture, and states across digital tools and operational processes.
• Contribute to the practice:
• Create and improve interaction patterns and language within your work that help Operations specialists, process servers, and law firms move through the product without having to re-learn it.
• Share what you learn and work alongside other designers to strengthen craft and service thinking.

Qualifications

• Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflows.
• Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffs.
• High domain curiosity and the ability to ramp up quickly on complex systems.
• Experience designing for internal operations, complex systems, or expert users where workflow efficiency and trust are paramount.
• Experience introducing thoughtful change inside organizations with established workflows and deep tribal knowledge.
• Comfort building prototypes at varying fidelities to explore ideas, communicate intent, and get early feedback from users and teammates.
• A history of shaping product and technical direction across disciplines without relying on formal authority.
• Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their work.

Requirements

• Experience with legal technology, logistics, marketplaces, or field-service products.
• Experience with workflow automation or AI-assisted products, with sound judgment about where automation creates leverage and where human judgment, transparency, and restraint matter more.

Benefits

• Full time, remote, salary position.
• Medical, dental, vision, disability insurance, and RRSP available.
• Phone and Internet monthly stipend.
• Flexible time off (paid planned and sick time, and paid holidays).
• Necessary equipment provided.