[Hiring] Lead Experience Designer @Kyndryl

Role Description

As a Lead Experience Designer at Kyndryl Vital, you will own design workstreams end to end — from research and requirements definition through detailed design documentation, prototyping, and delivery. You will work directly with clients to understand their users and their business, lead design reviews, advocate for design decisions with internal and external stakeholders, and collaborate with engineering, data, and consulting teams to ensure a cohesive experience. You will use stakeholder and user feedback to iterate and refine solutions to a high standard of quality and usability.

An increasing share of our work involves designing how people work with AI — including agentic systems that plan, act, and hand work back to humans. You will:

• Map journeys and build service blueprints that span human and AI actors.
• Design agentic workflows and human-in-the-loop hand-off moments.
• Define interaction patterns for systems that are non-deterministic, handling latency, ambiguity, uncertainty, and error states.
• Help establish best practices for visualizing, prototyping, and evaluating human/AI interaction.

This is not an AI-only role. Your portfolio of work will also include:

• Dashboards
• Web and enterprise applications
• Design systems
• Service design
• Client-facing presentations and workshops

We are looking for a strong generalist designer who can extend proven human-centered methods into the agentic era — not a specialist who only works on one class of problem.

Qualifications

• 6–7 years of experience in experience design or a related field.
• Deep grounding in human-centered design methods and mindset, with a portfolio of enterprise, consulting, or innovation-studio work.
• Demonstrated ability to create journey maps and service blueprints for complex, multi-actor systems.
• Hands-on experience designing AI-driven or agentic product experiences.
• Ability to design and conduct generative and evaluative research.
• Fluency in Figma or similar tools; ability to create context-appropriate prototypes.
• Comfort facilitating co-creation sessions and presenting to clients; excellent communication skills in English.
• Strong information design and visual communication skills.

Requirements

• Experience in both enterprise and agency/consulting environments.
• Knowledge of IT infrastructure or other complex technical domains.
• Background in human behavior, change management, or applied social sciences.
• Data science or AI/ML background, or experience working closely with AI engineering teams.
• Familiarity with AI-assisted design and prototyping tools.
• Excellent communication skills in English.
• Deeper specialization in one or more of the following:
  • Service Design
  • User Experience / Interaction Design
  • Interface Design
  • Information Architecture
  • Data Visualization
  • Conversational and Agentic Interfaces

Benefits

• Comprehensive benefits package including medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and paid time off.
• Discretionary annual bonus program based on performance.
• Opportunities for hands-on experience and learning.
• Chance to certify in all four major platforms.