[Hiring] Experience Design Research Associate II @Best Buy

Role Description

As the Experience Design Research Associate II, you will lead research projects of moderate complexity, from planning through execution and analysis, ensuring that insights directly inform product development. You will collaborate with design and product teams, utilizing a variety of research methodologies to generate actionable recommendations. The Experience Design Research Associate II also plays a key role in mentoring junior team members and contributing to the continuous improvement of research processes and methodologies. You will be positioned to help translate research into structured, reusable design guidance like principles, criteria, and constraints that scale across an AI-forward design practice. This role is remote eligible, which means you would work virtually from home or other non-Best Buy location.

• Leads planning and execution of medium-to-large research studies that integrate user and business goals.
• Embeds research into product development through close collaboration with cross-functional teams.
• Guides junior researchers in defining objectives, selecting methodologies, and aligning work to strategy.
• Leads rigorous, end-to-end data collection using advanced methods for medium-to-large projects.
• Creates comprehensive, impactful deliverables and tailors insights for various stakeholders.

Qualifications

• 3 or more years of experience conducting research for experience design or a related field.
• 1 or more years of experience working in ecommerce or multi-channel environments.
• Experience translating research findings into clear, actionable deliverables for diverse audiences.
• Experience planning and guiding medium-to-large research studies that integrate user and business goals.
• Experience synthesizing research into reusable outputs that can apply beyond a single study, such as principles, frameworks, or design guidelines.
• Experience in systems thinking to define terms, categories, and relationships and applying them consistently across products or experiences.
• Working knowledge of how AI systems are built, trained, and evaluated to inform research workflows and measurement strategies.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Operations Management, Psychology, Human-Computer Interaction (HCI), UX Research, Market Research, Product Design, Interaction Design, Graphic Design, Information Architecture, AI/ML Design, or a related field.
• Ability to work independently while maintaining strong alignment with cross-functional partners.
• Hands-on experience applying AI within a research or design practice, such as developing AI-assisted analyses, tools, or prototypes.
• Experience designing or running evaluations of AI/model performance or output quality.
• Experience with AI-driven prototyping or experimentation, including A/B testing.
• Technical background in software engineering, analytics, data science, design technologist, cloud data environments (e.g., Google Cloud Platform, BigQuery), or experience researching technical products.

Benefits

• Competitive pay.
• Generous employee discount.
• Physical and mental well-being support.
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility.
• Paid time off (vacation or PTO) offered to full-time and part-time employees based on various factors.
• Eligibility for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.