[Hiring] Director of User Experience @Cimpress/Vista

Role Description

To help customers bring their visions to life, we’re looking for UX professionals skilled at crafting the right features and experiences - that’s where you come in. As a remote-first company, we empower you to thrive from wherever you are while staying connected to a global team.

• Team Leadership:
  • Strategically steer a high-performing user experience organization, directly managing 6 expert product designers and a Design Manager who oversees the global design system.
  • Attract and elevate elite design talent across the broader Vista UX community.
  • Champion a progressive performance management framework that aligns career growth with enterprise milestones.
• Design Craft and Quality:
  • Uphold exceptional design craft and visual standards across a global, multi-tenant digital ecosystem.
  • Introduce innovative, metrics-driven practices that elevate our design culture in a matrixed environment.
  • Operationalize comprehensive sub-functional strategies across six core foundational domains—including our Design System, Merchandising, My Account, and Ordering Experience.
  • Ensure seamless cross-organizational scalability and transactional stability.
  • Partner closely with Content Design, UX Research, and Data teams to ensure a deeply holistic, end-to-end customer journey.
• Lead High-Impact Strategic Problem Solving:
  • Serve as the operational anchor for the domain, translating high-level business goals into practical design plans.
  • Partner as an equal peer alongside cross-functional Product and Engineering leaders to define roadmap priorities.
  • Proactively anticipate evolving e-commerce and marketplace landscapes.
  • Serve as a trusted advisor to senior executive leadership, executing compelling presentations that articulate sophisticated UX methodologies.

Qualifications

• 12+ years of experience in designing innovative digital products within large-scale, high-volume e-commerce or digital service ecosystems.
• 6+ years of experience in directly leading, mentoring, and managing people, specifically including experience managing other design leaders or managers within a matrixed corporate structure.
• Advanced proficiency in leveraging both quantitative and qualitative user data to validate design concepts, prioritize roadmaps, and influence high-stakes stakeholder decisions.
• Proven capability to navigate systemic ambiguity, transform conceptual business ideas into concrete user journeys, and drive alignment across multi-tenant product environments.

Requirements

• Nice to Have:
• Bachelor's or advanced graduate degree in Design, Human-Computer Interaction (HCI), or a relevant field, or equivalent experience.
• Practical proficiency in modern collaborative design and prototyping tool suites (such as Figma, Sketch, or Adobe Creative Suite).
• Working knowledge of service design principles, focusing on optimizing systemic cross-organizational operations to improve both user and employee experiences.
• Solid foundational understanding of utilizing functional code or rapid prototyping to facilitate advanced user research and concept socialization.

Benefits

• Award-winning remote-first company.
• Inclusive community.
• Opportunities for growth.
• Vista Behaviors exemplify the behavioral attributes that make us a culturally strong and high-performing team.