[Hiring] Brand Manager, UX & Creative @RocketAMS

Role Description

We’re looking for a Brand Manager who comes from a design background. You’ll own a portfolio of client accounts end to end, and you’ll lead the UX and creative work that runs through them. That covers Brand Stores, A+ content, product detail pages, listing imagery, and video.

This role suits someone who has been a studio manager or UX lead in an agency. You’ve run a studio, faced clients, and can talk design with confidence. You don’t need to be on the tools. You do need to brief well, review the work critically, and explain to a client why it works.

You don’t need Amazon experience. We’ll teach you that. What matters is that you know how agencies run, you can manage designers, and you can hold a client relationship under pressure.

What you’ll do

• Own a portfolio of client accounts. Weekly calls, monthly business reviews, priorities, and trust.
• Run one of our design studios day to day. Set priorities, brief the designers, and keep work moving.
• Lead creative and UX conversations with clients from brief through to feedback and sign-off.
• Bring a UX lens to how shoppers move through a Brand Store, A+ module, or product page, especially on mobile.
• Review every piece of creative before it goes to a client. Quality, clarity, and brand fit sit with you.
• Turn client goals and brand guidelines into clear direction for designers, copywriters, and specialists.
• Read performance data, such as conversion rate and sessions, and turn it into the next creative or UX change.
• Step in on creative for other brand managers when their client has a creative director or brand lead in the room.
• Spot risks early and fix problems calmly.

Requirements

• Have worked in an agency as a studio manager, UX lead, design lead, or creative account manager.
• Have managed designers and set their priorities across several clients at once.
• Have owned client relationships, not just supported them.
• Can explain composition, hierarchy, user flow, and brand fit to a client in plain words.
• Are organised, calm under pressure, and good at keeping momentum.
• 3+ years in a creative, design, digital, or UX agency.
• Experience managing a studio or a team of designers.
• Experience owning client relationships end to end.
• Strong design and UX literacy, even if you no longer design every day.
• Comfortable with Figma, ClickUp or similar, Google Sheets, and Slack.
• Based in Australia with full work rights. We can’t sponsor visas.

Nice to have

• Ecommerce, retail, or DTC brand experience.
• Exposure to Amazon, marketplaces, or retail media.
• Packaging, brand identity, or campaign creative experience.
• Freelance experience, so you know how to find, manage, and keep clients.

Benefits

• Real ownership. You run your client portfolio end to end.
• Close to the creative, working with our in-house design team every day.
• A clear growth path. The brand manager track runs through Senior Brand Manager to Brand Director, and creative is one of our core function paths.
• A high-trust team with autonomy and accountability. No layers, no billable hours.
• Remote-first, with modern tools (ClickUp, Slack, Google Workspace, Figma).