[Hiring] Associate Director, Experience Design @Kyndryl

Role Description

As an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren’t just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents.

Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole.

What you will do

• Humanize Complex Intelligence
  • Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user.
  • Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process.
• Choreograph the Collaborative Loop
  • Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user.
  • Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow.
• Advocate for Inclusive Evolution
  • Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds.
  • Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery.

Qualifications

• UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects.
• Deep understanding of user-centered design, interaction design, and usability testing methods.
• Comfortable facilitating co-creation sessions and presenting to clients.
• Direct experience with AI, agentic AI/UX and data-driven design is preferred.
• A POV on how AI can drive human-centered design and co-creation.
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc).
• Fluent in Figma or Sketch, or similar prototyping tools.
• Experience working with developers / product managers to translate research into delivery.
• Excellent communication skills in English.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Employee learning programs that provide access to industry certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
• Investments in employee well-being and support through various life journeys.