[Hiring] Associate Director, Client Services @Kobie Marketing

Role Description

As Associate Director, Client Services, you'll lead the day-to-day client and internal partnership on one or more retail accounts, shaping loyalty strategy with data and insight and leading cross-functional teams to deliver programs that move our clients' bottom line.

• Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction.
• Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Anticipate issues before they escalate and drive them to resolution.
• Spot expansion opportunities and build the growth roadmaps account leaders take to clients.
• Lead product conversations with confidence and own client readiness for launches and major initiatives.

Qualifications

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.

Requirements

• Loyalty program management experience.
• Background in retail, e-commerce, or hospitality.
• Client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Benefits

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing your growth, development, and personal well-being.