[Hiring] Technical Program Manager, Data & Analytics @Hertz

Role Description

The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance, and operations of our Data & Analytic and MFT (Manage File Transfer) platforms and applications. The ideal candidate is a production support specialist that has extensive experience managing outsourced service providers to enable incident management, troubleshooting, bug fixing, patching, monitoring, and alerting.

• Provide technical support for Data Platforms, BI Platforms, Analytics, and MFT Applications
• Incident Management – minimize service disruption by driving timely resolution of incidents
• Problem Management – ensure a proactive stance to post-incident review and follow-up
• Change Management – expedite change requests to ensure service availability
• Serve as central intake coordinator across multiple concurrent workstreams - triage, assign, track, and ensure formal handoff to production support
• Coordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks
• Lead troubleshooting, bug fixing, patching, and implementation of minor enhancements
• Develop and implement appropriate monitoring and alerting capabilities across platforms
• Lead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolio
• Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long run
• Arrange, assign, adjust, and monitor shifts to have apt coverage
• Collaborate with Engineering and Application Development teams on production support hand-overs
• Coordinate with teams across Product & Technology including platform engineering, service incident management, security, and engineering
• Report promptly to management and business partners regarding critical outages until resolution
• Communicate effectively with different levels of leadership within the organization
• Write and review high-quality technical documentation, including run-books
• Provide regular status reports to management on application status and other service metrics
• Develop reporting to analyze and optimize production support effort, costs, and productivity
• Support audit process in user management, access management, and security-related activities
• Ensure all processes and procedures follow organization standards
• Monitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur
• Encourage and maintain a “best practice sharing culture”, always striving to find ways to improve service and deliver value to the business
• Develop innovative, cost-saving process improvements to manage production support across the portfolio

Qualifications

• Minimum 10 years of experience leading teams in data engineering, application development, or production support
• At least 5 years of experience as a production support specialist
• At least 4 years of experience using Agile Methodology preferred
• PMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plus
• Minimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka, MFT (Manage File Transfer), Sterling, Tableau, Cognos, or similar data & analytic platforms
• Advanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferred
• Bachelor's degree in Engineering, Computer Science, or a related field preferred
• Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage
• Excellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teams
• Problem-solving skills, project management skills, attention to detail, and exceptional organizational skills
• Ability to deal with ambiguity and competing objectives in a fast-paced environment
• Flexibility in scheduling which may include nights, weekends, and holidays

Benefits

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more