[Hiring] Senior Manager, Subscription Analytics @iFIT

Role Description

We are currently seeking an ambitious pace-setter to join our team as a Senior Manager, Subscription Analytics remotely in the US. The Senior Manager, Subscription Analytics is a key analytical partner within the Subscriptions organization, owning the metrics, models, and instrumentation that explain the health of iFIT’s subscription business and the in-app behavior that drives it. This role defines and governs the app event tracking strategy, builds funnel, engagement, and cohort analyses across the member journey, and connects product behavior to subscription, churn, and revenue outcomes.

Role Commitments

• Own the measurement and forecast of app-only subscriber balance against annual subscriber and revenue targets, including funnel analytics from install and trial start through paid conversion and renewal.
• Drive ARPU improvement by making monetization data self-serve across payment opportunities, refunds, onboarding flows, and saves.
• Establish the engagement and retention foundation: cohort and lifecycle analyses, the leading indicators of retention and churn, and churn-propensity models.

Essential Duties and Responsibilities

• Own the app analytics framework, including event taxonomy, tracking plans, and instrumentation standards, partnering with Product and Engineering to ensure data is accurate, complete, and consistent across iOS, Android, web, and connected equipment.
• Build and maintain funnel analytics from install and trial start through paid conversion, activation, and renewal, identifying drop-off points and sizing the opportunity.
• Analyze user engagement and behavior including feature adoption, engagement frequency, and content consumption, and identify the leading indicators of retention and churn.
• Develop cohort, retention, and lifecycle analyses, and translate behavioral signals into churn-risk and propensity models that CRM can act on.
• Design and analyze A/B tests and experiments with Product and Growth teams, defining success metrics, sample sizing, and readouts.
• Monitor subscription, churn, and revenue performance against forecast, and maintain forecasting and retention models.
• Build and maintain dashboards and self-serve reporting that give Product, Finance, and CRM a shared view of subscriber health.

Qualifications

• Hands-on experience with product analytics tools such as Amplitude, Mixpanel, or similar, and event-level data in a warehouse such as Snowflake.
• Proficiency in SQL and Excel or spreadsheet-based financial modeling.
• Experience with subscription, revenue, or churn analytics in a B2C or DTC environment.
• Ability to translate data findings into forecasts and variance explanations for non-technical stakeholders.
• Strong cross-functional communication and collaboration skills.
• Authorized to work in the United States without sponsorship.

Requirements

• Experience with BI or reporting tools such as Tableau, Looker, or similar platforms.
• Python or R proficiency for automation and advanced modeling.
• Familiarity with billing or CRM systems.
• Background in DTC subscription or e-commerce businesses.
• Experience presenting data-driven analysis to senior leadership.

Benefits

• Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status.
• Pay Range: $115,000 — $135,000 USD.

Company Description

iFIT is a global fitness technology company that connects members to world-class trainers, immersive content, and smart equipment.