[Hiring] CP&D Senior Manager @International Baccalaureate

Role Description

This role manages a portfolio of schools, groups, districts and/or school systems to strengthen partnerships, support high-quality IB implementation and enable sustainable growth. It ensures partners receive timely, coordinated support and that local insights and trends are shared back into IB to improve services and decision-making.

• Account Management, Partnership Planning and Knowledge Sharing
  • Develop and deliver schools, groups, districts and/or school systems account management portfolio plan.
  • Build and maintain relationships with key stakeholders across the portfolio.
  • Maintain accurate account records (e.g., Salesforce) and share insights to improve partner support.
• Partnership Management with School/System Leadership
  • Build trusted relationships with leaders and represent IB in senior engagements.
  • Act as the main point of contact and help partners navigate governance and change.
  • Co-create partnership strategies with clear, mutual value for IB and local stakeholders.
• IB Programme Development and Quality Support
  • Provide proactive support across the programme lifecycle through 1:1 and 1: many engagement.
  • Use data and partner needs to connect schools with the right IB expertise, services and resources.
  • Support change and improvement initiatives and share themes with CP&D leadership.
• Authorization and Evaluation Services
  • Coordinate with service teams to ensure authorization and evaluation processes meet contextual school/school system needs and expectations.
  • Provide clear context and priorities for visits and follow-up actions.
  • Use outcomes and reports to shape ongoing support and portfolio planning.
• Retention and Risk Management
  • Identify retention and viability risks early and agree actions with partners and internal teams.
  • Lead issue resolution and service recovery, including complaints and low satisfaction feedback.
  • Manage attrition cases and apply policy consistently, using evidence and data.
• Growth and Opportunity Development
  • Identify and progress growth opportunities (e.g., new IB programmes and offerings, expanded cohorts).
  • Build stakeholder understanding to support sustainable growth and advocacy.
  • Connect partners to relevant IB offerings and networks (e.g., professional learning and consultancy).
• Localized Strategy, Stakeholder Insight and Delivery
  • Adapt portfolio and partnership plans to local strategy, policy and stakeholder context.
  • Share insight on trends, opportunities and risks, with recommended actions for CP&D leadership.

Qualifications

• Bachelor’s degree (Education, Business or similar); Master’s degree preferred.
• Experience in education leadership, school improvement and/or change management.
• Understanding of different school contexts (public, private and/or international) and how education systems operate.
• Experience managing partnerships or a portfolio of accounts, including retention, issue resolution and growth opportunities.
• Fluent in English; additional relevant local language skills are an advantage.
• Strong stakeholder management and facilitation skills, including engagement with senior leaders.
• Analytical skills to interpret data, identify trends and turn insight into actions.
• Project and portfolio planning skills; relevant accreditation is a plus.
• Clear written and verbal communication, including presenting and influencing.
• Comfort working across cultures and functions, with a collaborative approach.
• Proficient with MS Office tools; experience with Salesforce (or similar CRM) preferred.

Benefits

• Medical, Dental and Vision Coverage
• Voluntary Benefits, Pet Insurance, FSA, etc.
• Annual Leave, plus 14 Public holidays
• Retirement 401k Plan, 10% contribution
• Paid Parental Leave
• Life assurance 4x annual salary
• Employee Assistance Program
• Excellent continuous professional development
• Health and wellness schemes
• Flexible work arrangements
• Additional IB sponsored perks

Company Description

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.