[Hiring] Program Analyst @AmeriCorps

Role Description

This is a full-time remote position in the Office of Data, Research, Evaluation and Measurement, Department of the Chief Program Officer. This virtual opportunity can be performed from any duty station. Pay will be determined based on the duty location of the position. Remote employees will receive the locality rate associated with the location of their remote worksite, typically the employee's place of residence.

The Program Analyst (Business Analyst) is responsible for leading analysis and documentation supporting integration of transactional systems with the AmeriCorps Information Model (AIM) and AI-enabled modernization, leading enterprise-wide initiatives that integrate business processes, technology, data, and artificial intelligence. This role ensures capabilities are implemented in a responsible, secure, and mission aligned manner to enhance decision-making and operational efficiency.

• Leads the documentation of complex, cross-functional business processes using industry-standard methodologies (e.g. BPMN, process maps, SOPs), incorporating AI-assisted tools where appropriate.
• Analyzes and documents current-state (AS-IS) and future-state (To-Be) business processes to identify inefficiencies, redundancies, and compliance gaps.
• Supports development of end-to-end business process frameworks, identifying opportunities for automation, machine learning, and intelligent decision support.
• Identifies process inefficiencies, risks, and opportunities for automation or improvement.
• Recommends innovative solutions that integrate policy, process, and data.
• Evaluates impacts of proposed changes across stakeholders, systems, and governance structures.
• Assesses organizational readiness and leads change management strategies.
• Conducts process performance analysis and supports data-driven decision-making.
• Elicits, analyzes, and validates business and system requirements for analytics, data management, and AI-enabled solutions.
• Translates business needs into functional and non-functional requirements, user stories, and acceptance criteria.
• Builds consensus among diverse stakeholders including program staff and leadership.
• Communicates complex concepts clearly to both technical and non-technical audiences.

Qualifications

• Applicants must have one year of specialized experience comparable in scope and responsibility to at least the lower range of the NY-03 pay band, which would be at or equivalent to, the GS-12 level in the federal service.
• Specialized experience includes the following:
• Eliciting, analyzing, validating, and managing business and system requirements for enterprise systems, data management, analytics, or AI-enabled solutions.
• Leading the analysis and documentation of complex, cross-functional current-state (AS-IS) and future-state (To-Be) business processes.
• Leading enterprise business process improvement or business process reengineering initiatives affecting multiple organizations or stakeholders.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps VISTA) and other organizations.
• Such experience must be clearly documented in the applicant's resume.

Requirements

• You must be a United States Citizen.
• Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade.
• If selected for the position, you must sign an employment agreement prior to onboarding that details the remote working conditions/expectations.
• Satisfactory completion of a background investigation.
• A financial disclosure may be required for this position.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.