[Hiring] Product Support Specialist @Emapta

Role Description

Connect Data and Technology Across the Oil and Energy Industry. This Product Support Specialist role connects your analytical expertise with enterprise software that supports critical business decisions. Configure workflows, translate data into practical insights, and improve product usability while developing a long-term global career with Emapta.

Enjoy permanent work from home, international collaboration, and opportunities to strengthen your specialist skills further.

Qualifications

• Bachelor's degree in a quantitative field, such as Statistics, Mathematics, Engineering, Computer Science, or Economics; an advanced degree is an advantage
• 5+ years of experience in data analysis, business intelligence, or analytics roles, ideally within enterprise B2B software
• Proven experience working with data-intensive analytics platforms, business intelligence tools, and data visualization tools
• Proficiency in data setup, processing, manipulation, analysis, and visualization
• Ability to quickly learn new topics, industry terminology, analytical solutions, and business workflows
• Strong analytical and problem-solving skills, including resourcefulness in finding solutions and identifying root causes from data
• Keen attention to detail and the ability to produce high-quality work without detailed instructions
• Excellent written and verbal communication skills, including the ability to translate complex technical data into clear insights and recommendations for technical and non-technical stakeholders
• Experience collaborating with software engineering and product support teams
• Strong organizational skills for documenting analyses and managing multiple projects
• Self-motivation and the ability to work independently and manage ambiguity
• Capability to perform quality assurance and documentation tasks alongside analytical work

Requirements

• Set up data-intensive workflows and dashboards within SATURN and configure presentation layers for internal teams and customers.
• Research, collect, and process public data, transform it into standard templates and formats, and upload it to SATURN as needed.
• Support the design and delivery of training materials, webinars, and workshops by providing data-driven insights into how users engage with SATURN.
• Collaborate with software engineering teams to reproduce, diagnose, and quantify technical issues using data.
• Develop and maintain FAQs, documentation, and how-to guides that summarize analytical findings and best practices for internal and external users.
• Maintain clean, well-organized records of analyses, findings, and recommendations across internal and customer-facing teams.
• Prepare use cases, demos, illustrations, and presentations to support sales and marketing teams.
• Perform basic testing to validate ongoing product enhancements and new features.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment