[Hiring] Information Services Analyst II @Arbor Research Collaborative for Health

Role Description

The Information Services Analyst position encompasses a combination of duties and responsibilities from the two areas below, depending on the specific needs of the project(s) in which the employee is assigned. The ideal candidate combines business analysis skills (requirements elicitation, workflow modeling and documentation) with quality assurance expertise in manual, automated and accessibility testing within an Agile development process.

Essential Duties and Responsibilities

• Business analysis
  • Analyze business issues, define requirements, application design, and recommend automated systems and protocols to solve organizational information issues.
  • Determine operational objectives, gather information, and evaluate output requirements and formats.
  • Work closely with end users to analyze, define, model, and document systems requirements.
  • Construct workflow charts and diagrams, study system capabilities, and write specifications.
  • Create swim-lane workflow diagrams and validate developers' wireframes against documented workflows and requirements.
  • Develop organizational change management framework and conduct user acceptance testing.
  • Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
  • Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
  • Work with data analysts and users to improve data collection and user experience during a study.
  • Define metrics and requirements for dashboards and reporting tools.
  • Leverage AI (e.g. Claude) as both a tool to aid business development and a component for solutions, following organizational guidance and controls.
• Quality assurance analysis
  • Design and develop manual and automated tests for new software development and enhancements.
  • Participate in developing, modifying, and validating test plans and cases on the various software components of each product.
  • Create test plans and test cases for automated validation and verification, covering workflow variations and edge cases.
  • Perform functional, application, regression, and performance tests to ensure that developed products meet design specifications and total quality management limits and standards.
  • Test releases delivered through continuous integration/continuous delivery (CI/CD) pipelines on an Agile release cadence.
  • Perform Section 508 accessibility testing of websites and documents using various tools, with manual screen-reader verification against WCAG 2.0 Level AA.
  • Identify weaknesses in coding and pass along feedback to programmers and developers to correct. Keep detailed logs of tests and results.
  • Work with leadership to improve quality assurance processes for efficiency and consistency across teams and projects.
  • Work with project team to triage, prioritize, reproduce, and track issues to resolution, including identification of critical errors, defects, scope changes and enhancements.
  • Effectively communicate quality assurance testing status and deliverables across the project development life cycle.

Tools and Technologies

• Requirements and issue tracking: Jira or comparable issue tracking systems
• Workflow diagramming and wireframing: Visio, Lucidchart, Figma
• Testing: Manual and automated testing tools and frameworks; test plan and test case management
• Accessibility testing: ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, Adobe Acrobat accessibility tools, screen readers
• Data and databases: SQL queries joining multiple tables and views; relational database concepts
• Development process: Agile, CI/CD
• Productivity: Microsoft Office (Excel, Word, PowerPoint)

Qualifications

• Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues
• Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors)
• Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks
• Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Strong organizational, analytical, and problem-solving skills; attention to detail

Preferred Qualifications

• Health research and/or healthcare industry background
• Understanding of application object models and relational database concepts for communicating requirements to technical staff
• Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with automated testing tools and frameworks
• Experience with Section 508 accessibility testing tools and WCAG success criteria
• Experience with workflow diagramming and wireframing tools (e.g., Visio, Lucidchart, Figma)

Work Arrangement

Remote

Location

Must be physically located in one of the following states: Colorado, Washington D.C., Georgia, Maryland, Michigan, Minnesota, North Carolina, or Virginia

Fair Labor Standards Act Status

Exempt

Reports To

Program Director

Hours Per Week

40

Supervises Others

No

Overnight Travel

Minimal, no more than 5%

Salary Range

$69,300 to $110,300

Base Compensation is determined by market range and geographic location pay zones. Base Compensation also includes various individual factors unique to each candidate such as job level, prior experience, skill set, certifications, and education, which may impact the compensation structure.