[Hiring] OIC Integration/Extension Analyst @Navtech, Inc.

Role Description

I have an opportunity for OIC Integration/Extension Analyst - REMOTE and I am looking for a candidate who can join immediately. If you are interested, please reply with your updated resume or refer someone.

Position: OIC Integration/Extension Analyst

Location: (100% REMOTE)

Duration: Long term.

Responsibilities:

• Provides L2 support (triaging) for OIC Integrations and Extensions incident tickets and ensures compliance with Client's ITSM Incident management process, associated SOPs, and Operational Plan.
• Participates in and contributes to Problem RCA discussions to identify underlying causes of major impact or recurring incidents, including defining and documenting remediation plans for all OIC integrations and Extensions related issues.
• Partners with Technical support vendor to drive effective incident troubleshooting and resolution actions through to service restoration.
• For Major Incidents, ensures adherence to ITSM MIM process and communication protocols and communicates incident status to Functional counterparts, Support vendor contacts, and EA Leadership.
• Develops, documents, and maintains SOPs, Knowledge articles, and Operational Plans in OIC Integrations and Extensions.
• Assists the Functional Teams in translating business requirements for minor Service Requests/minor enhancements into technical requirements for AMS/Technical Vendor delivery.
• Assists with QA by testing and validating operability and performance (regression testing) of services in OIC Integrations and Extensions.
• Ensures compliance with all GRC and InfoSec policies and procedures in OIC Integrations and Extensions.
• Provides oversight for technical support vendor performance to contracted SLAs.
• Ensures Technical Managed Services Vendor delivers SLA dashboards or reports in line with agreed/contracted timeframes.
• Contributes to Business Continuity Plan and participates in Disaster Recovery drills.
• Participates in service performance reviews with Technical Managed Services Vendor and drives continuous service improvement plans.
• Creates, updates, and/or manages Oracle support SR's, providing updates to leadership on critical SR's.
• Conducts tech spec reviews of bug fixes prior to user acceptance testing.
• Conducts Code/quality reviews of integrations in adherence to standards for defects and bug fixes.

Qualifications

• A Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 3 years of experience providing technical and operational support of Oracle Integration Cloud in an Integrations role in a structured ITIL-based ITSM model.
• Minimum of 5 years proven knowledge and hands-on technical expertise with development, testing, deployment, and support of integration components & web services (SOAP/REST) using OIC.
• Oracle Cloud certification would be preferred.
• Minimum of 5 years of proven knowledge of and experience in these areas:
  • Integration patterns
  • Visual Builder Cloud Service
  • Javascript
  • OIC's pre-built Cloud Adapters
  • API design, exposure, and lifecycle management
  • Error handling
  • Monitoring and debugging
  • Security concepts, including OAuth, SSL, and encryption
  • Knowledge of API governance and how to define policies for access control
  • Database integration using SQL and database adapters
  • 5 years of proven technical expertise of mapping inbound and outbound integrations with Cloud ERP, EPM, and HCM modules
• Ability to research, learn, troubleshoot, and support complex system customizations and understand integration points with related applications and products.
• Strong analytical, problem-solving, and decision-making abilities.
• Proven experience effectively collaborating on Root Cause Analysis sessions and Remediation Planning.
• Strong written and oral communication skills, team and interpersonal skills.
• A passion for continuous improvement and operational service excellence.
• Knowledge and understanding of Service Now for Incident, Change, and Demand management.
• Excellent verbal and written communication skills.
• Strong knowledge of Excel, Word, PowerPoint, Visio.

Company Description

Regards,
Alex K
NAVTECH INC
P: (224) 348-1340
E: [email protected]
1600 Golf Road, Suite 1200, Rolling Meadows, IL 60008
www.Navtechusa.com
E-Verified Company.