[Hiring] HAM Data Quality Team Lead @Kentro

Role Description

The HAM Data Quality Team Lead is responsible for owning end-to-end data integrity across the Hardware Asset Management (HAM) environment in support of the Office of Information and Technology (OIT) at the Department of Veterans Affairs. This role leads the Data Quality Team, supporting the ongoing cleanup of HAM Configuration Items (Cls), and establishes the standards and governance needed to keep asset records accurate, complete, and consistent.

• Lead and manage the Data Quality Team, supporting the ongoing data cleanup effort across all HAM Configuration Items (Cls).
• Resolve duplicate, orphaned, and incomplete asset records to establish a trusted system of record.
• Provide day-to-day oversight of the data quality team, including task assignment, quality review, and progress tracking against remediation targets.
• Mentor, support and guide staff in career development including recurring one-on-one meetings and performance evaluations.
• Establish and enforce data quality standards, validation rules, and governance processes for asset data entry and maintenance.
• Document data cleanup procedures and standard operating procedures (SOPs) for long-term sustainment.
• Identify root causes of recurring data quality issues and recommend process or system-level corrective actions.
• Conduct regular data audits and reconciliation between legacy systems and HAM Pro to confirm migration accuracy.
• Validate data readiness ahead of site go-lives and support post-launch data stabilization.
• Support net book value, depreciation, and Cl attribute accuracy to ensure downstream reporting integrity.
• Develop and maintain data quality metrics and dashboards to report progress to program leadership.
• Provide clear, actionable status on remediation progress, risks, and data confidence across sites and territories.
• Coordinate with the Sr IT Logistician and Technical Solutions Architect on data structure, field mapping, and system configuration issues affecting data quality.
• Partner with Equipment Accountability, Change Management, and site stakeholders to reinforce consistent data entry practices.
• Collaborate with CMDB, SAM, and ESM teams to maintain data integrity and cross-module alignment.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Math, or equivalent (8 years of additional relevant experience may be substituted for education).
• 5+ years of experience with Power BI.
• 5+ years of experience in data quality, data governance, or IT asset management.
• 2+ years of experience leading or supervising data analysts or data cleanup teams.
• Demonstrated experience with ServiceNow HAM, HAM Pro, or the CMDB in a production enterprise environment.
• Proven experience with legacy-to-new system data migration, reconciliation, and validation.
• Working knowledge of hardware asset lifecycle data, including net book value and depreciation.
• Proficiency developing data quality metrics, dashboards, and leadership-level progress reports.
• Experience operating within large, complex, and regulated organizations, preferably federal or federal-adjacent.
• Strong communication skills with the ability to influence without authority across multi-team and multi-stakeholder environments.

Requirements

• US Citizen or Lawful Permanent Resident (Green Card).
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Activities and events to promote team bonding and community engagement.