[Hiring] Network Team Lead @EOS

Role Description

The Network Team Lead will support the Technical Leads, Field Technicians, Project Management, and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers. This position will require a combination of travel to various customer sites globally as well as remote support.

Key Responsibilities

• Understand and project the team culture
• Build trust between team members
• Inspire and motivate teamwork for achieving goals
• Influence valuable changes
• Be open to new ideas coming from team members
• Consult frequently with key team members
• Establish an open discussion for decision-making
• Distinguish the team from others – create an identity for the team
• Train new resource on EOS/client standards
• Ensure all employees receive the appropriate training and education, including ongoing compliance training
• Ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
• Practice cost improvement strategies, maintaining profitability and growth of area
• Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
• Implement location-specific and area quality goals and action plans in order to achieve quality standards
• Provide informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
• Participate in the hiring of new field resource
• Represent the EOS in meetings with Clients
• Ensure Day and Project level documentation is completed
• Train and uphold EOS Skills and Standards
• Understand skillsets and properly assign technicians to project teams
• Decipher complex Design Packs and appropriately convey questions or changes with Project Management
• Work with Project Management to help assign technicians to projects
• Troubleshoot and resolve issues in the network environment
• Provide technical support through various means of communication
• Collaborate easily with network engineers and project managers
• Assist network engineers in the form of network design, implementation, and problem resolution
• Support the onsite team to meet quality, productivity, turnaround time and other expectations
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder

Qualifications

• Must have experience leading teams
• Must be able to read and understand SOP/DPKs to ensure everything is done correctly
• Must be agile, and exhibit a strong sense of urgency
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Must have critical thinking and problem-solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• The ability to accurately communicate directions to technicians onsite or abroad
• The desire to grow through learning and taking on new projects
• Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling
• Excellent organizational, interpersonal, time management, written and oral communication skills
• Hands-on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless
• Ability to read technical network diagrams, schematics and port maps
• Ability to interpret rack build layouts and bills of materials
• Previous experience in a similar role
• Good understanding of networking concepts and a desire to build skills in this area
• Candidate must be able to lift up to 50 pounds
• Excellent analytical, problem-solving skills and strong attention to detail
• Ability to diagnose advanced technical problems and find the root cause
• Ability to work in and encourage fast-paced and dynamic environment
• Combination of at least 8 years’ Data Center Network Deployment experience or 8 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment
• Must be available to work outside of normal business hours
• Must be available to travel to various customer sites within the US, and globally if required

Desirable Criteria

• 5+ Network Infrastructure deployment experience and 3+ Years EOS Network Infrastructure deployment experience
• OR 4+ EOS Network Infrastructure deployment experience and a Qualifying Certification (CCNA, CDCTP, DCIS, etc)
• OR a reasonable combination of these ideas
• Bachelor's Degree/Associates Degree
• CCNA / CDCTP / ECC / BICSI / DCIE

Pay Range

$85,000 — $95,000 USD

Company Description

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.