[Hiring] Digital Business Analyst @Computer Task Group, Inc

Role Description

CTG is seeking to fill a Digital Business Analyst opening for our client.

Primary Responsibilities:

• Support digital product development and experience delivery for Mergers & Acquisitions (M&A) deal administration capabilities.
• Elicit, analyze, and document business and product requirements from business, technology, operations, product, risk, and compliance stakeholders.
• Document current-state business processes, screen flows, user journeys, data requirements, and interface requirements.
• Develop user stories, acceptance criteria, functional requirements, and traceability documentation.
• Support review of wireframes, prototypes, and proposed user experiences; incorporate user feedback into requirements.
• Define and track success metrics, including adoption, usage, completion, errors, and operational efficiency.
• Develop functional test scripts and support User Acceptance Testing (UAT), issue triage, and solution validation.
• Collaborate with cross-functional stakeholders to clarify scope, dependencies, risks, and delivery requirements.
• Support product vision, roadmap execution, backlog management, and enhancement delivery.
• Advocate for end users and help ensure solutions balance client experience, business value, operational efficiency, and risk management.
• Identify risk, control, compliance, and operational considerations during discovery and requirements definition.

Scope of Responsibilities:

• Support the evolution of digital M&A capabilities and associated institutional services tools.
• Perform structured discovery and translate complex workflows and stakeholder needs into clear, actionable requirements.
• Partner across product, technology, operations, business, risk, and compliance functions in a fast-paced, evolving environment.
• Contribute to client-facing and employee-facing digital solutions and measure enhancement outcomes.
• Maintain high standards for documentation quality, requirements traceability, and delivery readiness.

Supervisory/Managerial Responsibilities:

• No direct management responsibility.
• Individual contributor responsible for managing activities through matrixed influence, accountability, and ownership.
• Collaborate with business partners to advocate for client, business, operational, risk, and control outcomes.

Qualifications

• Bachelor’s degree or equivalent experience in business, technology, or a related field.
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
• Strong analytical and problem-solving skills with the ability to break down complex workflows, systems, and stakeholder needs.
• Excellent written and verbal communication skills with the ability to work effectively across business and technical teams.
• Strong attention to detail and organizational skills with the ability to produce accurate, complete, and well-structured documentation.
• Ability to work effectively in ambiguous, fast-paced, and evolving environments.
• Client-centric mindset with the ability to balance user needs, business outcomes, operational efficiency, and control requirements.

Requirements

• Experience supporting UI/UX discovery, screen flows, requirements, and digital product delivery.
• Experience with digital experience metrics and user measurement.
• Experience with business process modeling tools such as Lucidchart or Visio.
• Understanding of digital security and access management concepts, including authentication, identity verification, login, and account security controls.
• Mergers & Acquisitions (M&A) experience or knowledge.
• Familiarity with Agile delivery methodologies and tools such as Jira or Confluence.
• Business analysis, Agile, or related certifications/coursework.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Benefits

• The expected base salary for this position ranges from $43.06 - $71.76/hour.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• In addition to salary, a competitive benefit package is also offered.

Company Description

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge.

Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

• With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.
• We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.