[Hiring] Data Solutions Architect @OSC Global

Role Description

This role is responsible for driving the design, development, governance, and optimization of ServiceNow solutions that support critical business operations across the organization.

As the ServiceNow technical authority, you will partner with business stakeholders, technology teams, and leadership to translate complex business requirements into scalable, secure, and sustainable solutions. You will lead platform architecture decisions, guide implementation strategies, oversee upgrades and integrations, and ensure alignment with enterprise architecture standards and best practices.

Major Activities (Typical Duties/Responsibilities)

• Design and architect enterprise-scale solutions and workflows within the ServiceNow platform.
• Translate business requirements into technical designs that align with organizational objectives and industry best practices.
• Provide strategic guidance on ServiceNow capabilities, platform roadmap planning, and emerging technologies.
• Develop and maintain architecture documentation, implementation plans, and high-level solution diagrams.
• Lead technical design reviews and governance processes to ensure consistency, scalability, and compliance.
• Manage ServiceNow platform upgrades, releases, enhancements, and overall instance health.
• Design and oversee integrations between ServiceNow and enterprise systems using industry-standard integration technologies.
• Collaborate with business partners, project teams, and technical staff throughout the solution lifecycle.
• Monitor platform performance, operational metrics, and key performance indicators using ServiceNow reporting and analytics capabilities.
• Mentor and guide junior team members while promoting technical excellence and best practices.
• Ensure solutions comply with enterprise architecture standards, security requirements, and governance frameworks.
• Stay current on ServiceNow innovations and recommend improvements that enhance business value and user experience.
• Perform other duties as assigned.

Qualifications

• Deep understanding of ServiceNow platform architecture and administration.
• Experience with multiple ServiceNow product suites, including:
  • Customer Service Management (CSM)
  • IT Service Management (ITSM)
  • Strategic Portfolio Management (SPM)
  • IT Operations Management (ITOM)
  • Configuration Management Database (CMDB)
  • Integrated Risk Management (IRM)
  • HR Service Delivery (HRSD)
  • Knowledge Management
  • Demand Management
  • Release Management

Requirements

• Strong proficiency in JavaScript and ServiceNow scripting.
• Knowledge of AngularJS, HTML, CSS, XML, and ServiceNow development frameworks.
• Experience with client-side and server-side scripting, business rules, workflows, and platform automation.
• Experience designing and supporting enterprise integrations utilizing REST, SOAP, SSO, SAML, LDAP, JDBC, and ODBC.
• Understanding of data architecture, application integration, and enterprise solution design principles.
• Thorough understanding of ITIL principles and IT service management best practices.
• Knowledge of enterprise architecture frameworks and TOGAF principles.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with requirements gathering, solution design, testing, implementation, and release management.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written, verbal, editing, and presentation skills.
• Ability to work independently and collaboratively across all levels of an organization.
• Demonstrated professionalism and discretion when handling confidential information.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Physical Abilities

• Ability to perform extensive computer-based work, including repetitive keyboard use.
• Visual and communication abilities sufficient to perform essential job functions.
• Ability to occasionally kneel, bend, twist, and reach above shoulder height.
• Ability to regularly lift and carry items weighing up to 10 pounds and occasionally lift heavier objects.
• Ability to travel by vehicle or aircraft as business needs require.
• Ability to safely operate a motor vehicle.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; 15 years of professional information technology experience to include 7 or more years of progressive ServiceNow architecture, administration, or platform engineering experience or an equivalent combination of education, training, and experience.
• Ability to pass applicable background and drug screening requirements.
• Must possess identification compliant with the Real ID Act at the time of hire.
• Must be eligible to obtain and maintain a Department of Energy (DOE) access badge.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Advanced ServiceNow certifications in architecture or implementation.
• ITIL Foundation certification.
• Project Management Professional (PMP) certification.
• Experience supporting regulated or government environments.
• Experience leading large-scale platform transformations and enterprise integrations.

Benefits

• Paid holidays
• Paid time off
• 401k with employer match
• Dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program
• Life and disability benefits