[Hiring] ServiceNow Solutions Architect @K2 Services

Role Description

We're looking for a ServiceNow Solutions Architect to work side by side with our sales team. You'll be the person clients trust to explain what ServiceNow can do for them, and the person our sellers rely on to get the solution and the scope right. When a deal closes, our delivery team should be able to look at what you sold and say, "We can do this."

• Work with our sales team
• Partner with our account executives on account plans, pipeline reviews and how we pursue each deal.
• Help our account executives qualify opportunities early, confirming a real business problem and a good fit for ServiceNow.
• Understand the client's business
• Run discovery sessions with client IT and/or business leaders to understand where they are today and where they want to be.
• Give clients practical advice on their platform, recommend out-of-box approaches first, and help them build the business case and roadmap.
• Explain ServiceNow's capabilities, including Now Assist and AI Agents, clearly and accurately, and show why ServiceNow and Opensity are the right choice.
• Shape and scope the solution
• Decide which products, modules, integrations and data migration the client needs, and how to phase the work.
• Estimate the effort with our delivery team, including roles, hours, timeline, assumptions and risks.
• Write proposals, Statements of Work and RFP responses.
• Hand the deal to delivery so nothing gets lost between what was sold and what we deliver.
• Price the deal
• Provide scope and effort inputs to our deal desk for pricing.
• Flag scope and delivery risk so the deal desk can price each deal appropriately.
• Show clients what's possible
• Run demos tailored to the people in the room, not generic product tours.
• Keep our demo environments and scripts current.
• Set up and run proofs of concept when they'll help the client decide.
• Help us grow
• Contribute to repeatable offerings and service packages as we develop them.
• Represent Opensity at webinars, ServiceNow user groups and Knowledge.
• Tell us what you're hearing from clients about our offerings, pricing and capacity.
• Keep your ServiceNow certifications current.

Qualifications

• 5+ years in presales, sales engineering or ServiceNow consulting, with at least 3 years working hands-on in the ServiceNow ecosystem in a presales capacity.
• Deep experience in at least two areas, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.
• A working knowledge of Now Assist, AI Agents and App Engine.
• Experience scoping ServiceNow projects, estimating effort and writing SOWs at a partner or consulting firm.
• You're comfortable running a demo for a CIO one day and a technical team the next.
• You understand how services are priced and can recognize scope that carries delivery risk.
• A bachelor's degree in business, IT or engineering, or equivalent experience.
• Ability to travel up to 25% of the time.

Requirements

• ServiceNow Certified System Administrator (CSA) is required.
• Certified Implementation Specialist (CIS) credentials, AI micro-certifications and ITIL 4 Foundation are a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Company Description

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.