[Hiring] Senior ServiceNow Architect @The AES Group

Role Description

We are seeking an experienced Senior ServiceNow Architect with 12+ years of overall experience and strong hands-on expertise in ServiceNow architecture and Workplace Service Delivery (WSD). The ideal candidate will have demonstrated experience designing, architecting, and implementing enterprise-grade ServiceNow solutions, particularly across:

• Workplace Services
• ITSM
• CMDB
• ITAM
• Enterprise integrations

Strong WSD implementation experience is mandatory. Experience with Enterprise Asset Management (EAM), including asset lifecycle management, maintenance operations, and work order management, will be a significant advantage.

The candidate will be responsible for leading solution architecture, defining technical roadmaps, establishing platform governance, and guiding development teams to deliver scalable, secure, and high-performing ServiceNow solutions.

Qualifications

• 12+ years of overall IT/ServiceNow-related experience
• Strong ServiceNow architecture and platform governance experience
• Hands-on Workplace Service Delivery (WSD) implementation experience
• Strong understanding of ITSM, ITAM, CMDB, and CSDM
• Experience with Service Portal and Employee Center
• Expertise in Flow Designer and Integration Hub
• Experience with UI Builder and Workspace Framework
• Knowledge of Performance Analytics and reporting

Requirements

• Architect, design, and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and enterprise integrations
• Lead solution discovery workshops and translate business requirements into technical architecture and implementation roadmaps
• Define enterprise data architecture, integration strategies, platform governance, and technical standards
• Develop High-Level Design (HLD), Low-Level Design (LLD), architecture diagrams, and technical documentation
• Conduct architecture reviews, code reviews, and platform health assessments
• Architect and implement ServiceNow Workplace Service Delivery solutions
• Design and configure workplace capabilities, including:
• Space and Workplace Management
• Reservation and Room Booking Management
• Workplace Visitor Management
• Workplace Case Management
• Employee Experience Workflows
• Design workplace service processes and integrations with facilities management systems
• Ensure seamless employee experiences through Service Portal and Employee Center capabilities
• Design and implement Enterprise Asset Management solutions
• Architect asset lifecycle management processes
• Implement preventive and corrective maintenance workflows
• Design work order management capabilities
• Manage inventory, spare parts, and asset tracking processes
• Integrate vendor, contract, facilities, and enterprise systems
• Establish ServiceNow architecture and platform governance best practices
• Guide development teams on JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and ACLs
• Oversee REST/SOAP integrations, MID Server configurations, and data migration activities
• Drive platform modernization, upgrades, performance optimization, and technical excellence
• Mentor developers, technical leads, and ServiceNow consultants
• Collaborate with enterprise architects, business stakeholders, and delivery teams

Benefits

• Competitive pay rate: $55-$60/hr
• Remote work opportunity

Preferred Qualifications

• Enterprise Asset Management (EAM) implementation experience
• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS-ITSM
• CIS-ITAM
• CIS-Discovery / CIS-Service Mapping
• Certified Technical Architect (CTA) – Highly Preferred
• Hands-on experience implementing WSD and EAM solutions