[Hiring] IT & Security Support Analyst @OpenZeppelin

Role Description

OpenZeppelin is a leader in blockchain security, providing cutting-edge security audits and services to top Web3 organizations. Our Security and IT team plays a critical role in safeguarding our infrastructure, ensuring compliance, and enabling our distributed team with secure and efficient IT solutions.

What you'll be doing

• Security & Compliance Support:
  • Assist in managing security tools, including endpoint security (e.g., MDM solutions like Jamf or Intune).
  • Support implementation of security policies and procedures.
  • Help with internal security audits and compliance documentation.
  • Monitor system access and assist in enforcing security controls.
  • Participate in incident response activities and learn best practices for handling security incidents.
• IT Operations & Support:
  • Help with onboarding and offboarding processes, including provisioning accounts and setting up workstations.
  • Provide technical support for remote employees, troubleshooting basic IT and security issues.
  • Maintain IT assets and document configurations.
  • Assist with integrations, automations, and basic scripting tasks where applicable.
• Growth & Learning Opportunities:
  • Work closely with senior engineers to gain hands-on experience in IT security and compliance.
  • Receive mentorship and training in security best practices, cloud security, and compliance frameworks.
  • Contribute to internal security awareness initiatives.

Qualifications

• 1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.).
• Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools.
• Basic knowledge on security and configuration controls of AI tools (claude/claude code, chatgpt/codex etc.).
• Some experience with IT administration, endpoint security, or identity/access management.
• Understanding of security best practices and a willingness to learn more about SOC 2, ISO 27001, and compliance frameworks.
• Good problem-solving skills and the ability to work in a remote-first team.
• Strong written and verbal communication skills.

Nice to have

• Hands-on experience with MDM solutions (e.g., Jamf, Intune or others).
• Understanding of networking fundamentals (firewalls, VPNs, DNS).
• Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner.
• Exposure to security tools such as SIEM, EDR, or vulnerability scanners.
• Passion for cybersecurity and an eagerness to grow into a more senior role.

Logistics

• Our interview process takes place on Google Meet and tends to consist of the following stages:
  • Recruiter Interview (30 minutes)
  • Hiring Manager Interview (60 minutes)
  • Team Interview (30 minutes)
  • Leadership Interview (30 minutes)
  • Paid work trial (up to 20 hours of paid work)
  • Reference checks

Benefits

• Meet your teammates at company gatherings around the world 😎
• Enjoy the flexibility of fully remote work 🌎
• Take the time you need with flexible time off 🏝
• Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
• Build your ideal home office with up to $500 in equipment support 🪑
• Stay covered with medical insurance 🏥
• Keep growing with learning and development opportunities 🧠
• Get a monthly stipend for your preferred co-working space 💻