[Hiring] Commercial Operations Analyst @McGraw Hill LLC.

Role Description

The Analyst, Commercial Operations plays a key role in enabling and optimizing third-party distribution channels through effective data management, process improvement, and cross-functional collaboration. This position partners with internal stakeholders and external distributors to ensure accurate data transmission, streamline operations, and support strategic channel initiatives. This is a remote position open to applicants authorized to work for any employer within the United States.

• Cross-Functional Channel Operations:
  • Serve our Sales, Go-To-Market (GTM) teams, and external distribution partners.
  • Support day-to-day channel operations by providing operational insight to help gain clarity on dispute escalations, providing robust data validation on adoption reports and billing activities.
  • Conduct audits and analysis of 3rd party adoption reports to identify trends, discrepancies, and opportunities.
• Data Integrity & Reconciliation:
  • Audit and maintain metadata accuracy for channel partners across systems.
  • Track, document, and resolve data errors across multiple platforms.
• Process Improvement & Automation Initiatives:
  • Drive continuous process transformation across channel operations and optimize the Billing Controls Initiative to increase overall departmental efficiency.
  • Assist in the curation and maintenance of Salesforce (SFDC) data to ensure consistency and integrity.
• Operational Project Support & Subject Matter Expertise:
  • Support critical operational initiatives by collaborating directly with external distributors, transaction managers, and internal stakeholders to ensure seamless onboarding and distribution workflows.
  • Provide backup support for rental and Amazon 3P processing and manage system and data updates as needed.
• Documentation:
  • Develop and maintain process maps for key operational workflows to support efficiency and scalability.
  • Build and maintain dashboards to support billing controls and operational visibility.

Qualifications

• Bachelor's degree in related field or at least 3 years of relevant professional experience.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel (including formulas, pivot tables) and broader Microsoft Office Suite.
• Experience working with SQL and data visualization tools such as Power BI or Tableau.
• Ability to manage, reconcile, and validate large datasets across multiple systems.
• Strong communication skills with the ability to collaborate effectively across internal teams and external partners.
• Proven ability to track errors, identify root causes, and implement solutions.
• Process improvement mindset with demonstrated experience identifying inefficiencies and driving operational enhancements.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Working knowledge of CRM/ERP systems (Salesforce preferred).
• Basic understanding of data governance, metadata management, and system integrations.

Requirements

• Familiarity with the course material distribution landscape within the Higher Education market.
• Experience with Business Intelligence querying and tools (e.g., SQL-based reporting, Alteryx).

Benefits

• The pay range for this position is between $49,500 - $80,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• A full range of medical and/or other benefits, depending on the position offered.