[Hiring] Business Insights Analyst @Carewell

Role Description

Carewell runs on a mix of e-commerce fundamentals and service delivery — merchandising, marketing, and revenue on one side; Care Services and customer support on the other. As the Business Insights Analyst, your role exists to make sure every part of that business can see, in numbers, whether it's working.

• You won't be reporting the news. You'll be figuring out what's actually driving the number to move.
• Build the report or tracker that lets a stakeholder self-monitor going forward.
• Help stakeholders land on the levers worth pulling next.
• Work across financial reporting, marketing efficiency, merchandising and margin, customer cohort behavior, and Care Services productivity.
• This role reports to the Sr. Director of Analytics & Data Engineering.
• This is a role built for someone who wants to go deep on the analysis and the business itself.

Qualifications

• 3–5 years of experience in analytics, business intelligence, reporting, or a closely related analytical role.
• Demonstrated experience working across multiple functional areas of a business (i.e. marketing, product, finance, operations).
• Strong SQL skills — comfortable writing complex analytical queries independently.
• Working understanding of relational table structure and data modeling concepts.
• Proven experience with modern reporting tools (Hex, Looker, Omni, Etc.).
• Practical, hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot, or similar).
• E-commerce or DTC experience strongly preferred; service-business experience also valuable.
• Strong written and verbal communication skills; comfort presenting findings to stakeholders at all levels.
• A degree in a quantitative, business, or related field preferred.

Requirements

• Design and build reports and dashboards that help stakeholders self-monitor their part of the business.
• Identify the underlying business drivers behind metric movement.
• Help identify the KPIs a given team or function should actually be watching.
• Build and maintain monthly financial reports, incorporating light financial analysis.
• Retire or simplify reports that no longer drive decisions.
• Take stakeholder input and turn it into a concrete, testable hypothesis.
• Build the tracking needed to measure results once that lever is pulled.
• Work directly with stakeholders at every level.
• Translate technical or data-heavy findings into plain language.
• Understand table structure and data model design well enough to give clear direction.
• Write complex, efficient SQL to build and maintain your own analytical queries independently.
• Use AI tools and Hex as part of your everyday workflow.
• Escalate data model or table-structure issues.

Benefits

• Competitive compensation.
• Health, Dental, and Vision insurance.
• Short-term Disability and Life Insurance (100% employer-sponsored).
• Long-term Disability.
• Supplemental Life Insurance (employee-sponsored).
• 401(k) Retirement Plan.
• 100% Remote.
• Generous paid time off and 6 paid holidays.
• Employee discount.