[Hiring] Business Analyst @Quiktrak

Role Description

Quiktrak is seeking a Business Analyst to turn business, client, and operational needs into clear configuration decisions, testable system requirements, and reliable solutions in Checks and related Quiktrak systems.

• You must be able to schedule work and meetings across Quiktrak's national business window, generally between 6:00 a.m. and 5:00 p.m. Pacific Time (9:00 a.m. to 8:00 p.m. Eastern Time).
• Your primary output during client onboarding and migration will be the Validation Menu, which captures Quiktrak's recommendations, selected options, configuration choices, non-workflow requirements, open items, dependencies, and follow-up.
• This is a judgment-intensive role, where you will diagnose needs, recommend supportable options, troubleshoot complex issues, validate delivered solutions, and use evidence to improve both products and implementation practices.

What You Will Do

• Own Validation Menus and Requirements:
  • Evaluate applicable features and non-workflow requirements for assigned onboardings and migrations.
  • Develop the standard or best-fit recommendation, capture the selected client or internal decision, and document status, notes, comments, dependencies, owners, and open items.
  • Keep the Validation Menu current through approvals, configuration, testing, and material scope changes.
• Define Supportable System Solutions:
  • Translate approved decisions into clear configuration specifications, technical tasks, acceptance criteria, and maintainable system settings.
  • Identify conflicting inputs, downstream effects, risks, and missing decisions before configuration or development begins.
• Provide Tier 2 Technical Analysis:
  • Analyze escalated technical issues using reproducible evidence, affected users or processes, severity, and expected behavior.
  • Document status, decisions, ownership, prevention, and follow-up when recurrence risk is material.
• Partner on Implementations and Workflows:
  • Own the Business Analyst workstream for onboarding, migrations, requests, and releases.
  • Review the Implementation Analyst's workflow documentation and configured workflows for alignment with approved business decisions.
• Validate Outcomes and Improve the System:
  • Review completed configuration and development against approved requirements and coordinate User Acceptance Testing (UAT) and production verification.
  • Use operational evidence, recurring issue patterns, system data, structured query language (SQL), Excel, Microsoft Power BI, or other appropriate sources to identify improvement opportunities.
• Communicate and Coordinate Clearly:
  • Explain system capabilities, limitations, configuration choices, risks, and technical issues to technical and non-technical stakeholders.
  • Participate in client discovery and recommendation meetings, prepare technical analysis and recommendations, and document decisions and follow-up.

What Success Looks Like

• First 30 days: Understand Quiktrak's implementation model, participate in client discovery and recommendation meetings, and document decisions and follow-up.
• By 60 days: Complete your first Validation Menu and contribute prepared analysis during client discovery meetings.
• By 90 days: Independently produce a decision-ready Validation Menu and participate effectively in client-facing meetings.
• By 6 months: Independently own a representative Business Analyst workstream and manage representative Tier 2 issues.
• By 12 months: Provide reliable Validation Menu ownership and produce measurable gains in quality, speed, stability, or supportability.

Qualifications

• A record of turning complex discovery, requirements, or implementation decisions into a clear artifact.
• Experience analyzing business systems, configurations, integrations, permissions, reports, data flows, or comparable technical processes.
• Strong troubleshooting and root-cause thinking.
• Experience designing test scenarios, supporting UAT, and documenting discrepancies.
• Clear written and verbal communication with both technical and non-technical stakeholders.
• The judgment to balance immediate needs with standards, scalability, maintainability, operational impact, and supportability.
• The ability to manage multiple assignments and surface risks early.

Requirements

• Experience with software implementation, client onboarding, platform migration, product operations, systems analysis, or technical support.
• Familiarity with workflow diagrams or decision trees and tools such as Eraser.io, Visio, Miro, Mural, or draw.io.
• Working knowledge of SQL, Excel, Microsoft Power BI, log analysis, data exchange, field mapping, or system integrations.
• Experience in audit services, floor plan auditing, financial services, inventory finance, compliance operations, or asset-based lending.

Why This Role Matters

The decisions made in this role shape how client programs are configured, how implementation teams build and test the solution, and how efficiently issues are resolved.