[Hiring] Business Analyst @Inficare Technologies

Role Description

We are hiring for a BA (CCW/CCW-R) position.

• X+ years experience in IT and hands-on experience with applications such as workspace, CCW & CCW-R, and understanding of downstream and upstream impacts.
• Cisco quoting and deal experience; collaborated closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs and improving stakeholder satisfaction.
• Analyze the service install base coverage of customers and provide resolutions for disputes.
• Accurate true forward order creation; assist with holds management and fulfillment/closure.
• Log incidents with IT for Services EA technical issues and track them for long-term fixes.
• Create work-level instructions with detailed instructions and process flows whenever there is a change in process or policies.
• Conduct business analysis of current system capabilities and challenges; document manual steps, work with RPMs and IT to enable enhancements/automations.
• Ability to collaborate with cross-functional teams such as Partners, IT & RPMs, explain the problem statement, and work towards resolutions.

Qualifications

• X+ years experience in IT.
• Hands-on experience with applications such as workspace, CCW & CCW-R.
• Understanding of downstream and upstream impacts.

Requirements

• Cisco quoting and deal experience.
• Ability to collaborate with cross-functional teams.
• Experience in analyzing service install base coverage and resolving disputes.

Benefits

• Remote work opportunity.
• Contract position.