[Hiring] Business Analyst @World Wide Technology

Role Description

A business analyst focuses on the functioning of the business with empathy toward the end user. They use their analysis skills and expertise to help our business grow and succeed by examining different aspects of their operations to identify improvement areas. They perform feasibility analyses, risk management reviews, design processes, and create technology requirements to maximize business operations. They do all of this with the end-user experience in mind.

• Clearly understands the needs related to the recurring revenue product operations portfolio and lead-to-order motion by working closely with the Product Management, Product Owner, SMEs, and other business partners to communicate the product vision and client's needs to the team.
• Conducts the necessary research and analysis to ensure the appropriate information and context are available for the team to conduct productive story-writing sessions, with a focus on lead-to-order processes within the recurring revenue product portfolio.
• Translates business operational needs into data, process, and solution requirements with empathy for the end user; guides future uses of process, data, and technology, particularly in the context of lead-to-order workflows (e.g., quoting, configuration, pricing, and order booking) across recurring revenue offerings.
• Reviews or creates process and flow maps to document the business domain, with an emphasis on lead-to-order and recurring revenue processes.
• Documents any business rules and logic needed to incorporate a business process into the system, specifically for lead-to-order and recurring revenue models.
• Documents and identifies story dependencies to help facilitate backlog refinement and prioritization, with a focus on lead-to-order and recurring revenue.
• Assists the Product Owner with managing features and story maps to help them facilitate product strategy decisions, release planning, and prioritization of work, particularly in the context of lead-to-order and recurring revenue product operations.
• Assists the Product Owner with defining what business value means to the client and how to assess each feature/story based on that business value to help maximize the value the team delivers, with a focus on the recurring revenue product operations portfolio.

Qualifications

• 2-5 years of experience in recurring revenue product operations and/or lead-to-order processes (XaaS, Consumption, Usage product offerings).
• Strong analytical, problem-solving, and communication skills, particularly in the context of lead-to-order and recurring revenue product operations.
• Experience with lead-to-order processes (opportunity management, CPQ, order booking) and awareness of downstream billing and revenue management for subscription or SaaS (Software as a Service) based lines of business.
• Experience conducting user research and associated tools, with a focus on lead-to-order and recurring revenue product operations.
• Working knowledge of business applications to support lead-to-order business processes (CRM/CPQ tools such as Salesforce CPQ, Oracle CPQ, Conga, Etc.), with awareness of downstream quote-to-invoice systems (Oracle NetSuite, RecVue, Salesforce Billing & Revenue Management, Coupa, Etc.).
• Project and priority management skills, with experience in lead-to-order and recurring revenue product operations projects.
• Ability to work independently and as part of a team, with a focus on lead-to-order and recurring revenue product operations.
• Adaptability to changing business needs and priorities, particularly in the context of lead-to-order and recurring revenue product operations.

Requirements

• Familiarity or working experience with AI, Salesforce CPQ, Quote-to-Order and Quote-to-Bill Systems, and Web UI.
• Knowledge of SLDC frameworks including Agile and Scaled Agile.

Benefits

• Health (Medical & Prescription), Dental, and Vision Care.
• Onsite Health Centers (MO & IL).
• Employee Assistance Program.
• Wellness program.
• Competitive Pay.
• Profit Sharing.
• 401k Plan with Company Matching.
• Life and Disability Insurance.
• Flexible Spending Accounts.
• Tuition Reimbursement.
• PTO & Holidays.
• Parental Leave.
• Medical Leave.
• Military Leave.
• Bereavement.
• Day of Caring.
• Family Planning Benefits.
• Nursing Mothers Benefits.
• Voluntary Legal.
• Voluntary Supplemental Accident/Illness/Hospital.
• Voluntary ID Theft.
• Pet Insurance.
• Employee Discount Program.