[Hiring] Business Analyst @ICF

Role Description

ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release.

The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to:

• Document current-state and future-state processes
• Develop user stories and acceptance criteria
• Help delivery teams maintain a shared understanding of approved scope, requirements, and priorities

You should be comfortable facilitating conversations, asking effective questions, and translating complex operational needs into practical, well-structured requirements.

Job Location:

• Remote work is authorized
• Must support US Eastern time zone working hours

*If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Qualifications

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field
• 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
• 3+ years of experience working in an Agile environment such as Scrum or Kanban
• 3+ years of experience gathering, analyzing, and documenting requirements
• 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities
• Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
• Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
• Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
• Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements
• Candidate must reside and perform work within the U.S.

Requirements

• Experience supporting one or more ServiceNow modules, such as ITSM, CSM, App Engine, HRSD, or ITOM
• Familiarity with workflow automation, service management, and enterprise service delivery concepts
• Experience using process mapping tools such as Visio or Lucid chart
• Experience supporting UAT, release validation, or test coordination
• Familiarity with federal IT or government contracting environments
• Experience supporting documentation, training, or change management activities

Benefits

• Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills
• Ability to communicate complex requirements, process findings, testing results, and usability observations to technical and nontechnical audiences
• Ability to organize and prioritize multiple assignments in a fast-paced, collaborative delivery environment
• Sound judgment and the ability to identify requirements gaps, raise concerns, and escalate unresolved scope or priority conflicts appropriately

Company Description

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.