[Hiring] ServiceNow Business Analyst @Guidehouse

Role Description

Support ServiceNow workstreams, including:

• Interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translating complex business requirements into technical designs and solutions using ServiceNow
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
• Staying current with ServiceNow products, features, and industry trends to drive innovation
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
• Building functional work products such as process maps, design documents, and communications
• Supporting functional product testing and training activities
• Creating technical and functional documentation for ServiceNow solutions

Qualifications

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• Bachelor's Degree or equivalent experience
• Agile, SCRUM, or SAFe certifications are preferred
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

Requirements

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus