[Hiring] BI Junior Reporting Analyst @Transcom

Role Description

To grow and develop our team, we are looking for proactive colleagues with a competitive spirit and driven by results to join our growth path within the team.

Grow at Transcom as a BI Junior Reporting Analyst at our Tirana office!

• Take your analytical skills to new heights through deep data analysis.
• Work with reports from various internal and external applications.
• Support optimization and integration processes.
• Play a key role in the billing process, ensuring data validity and accuracy.
• Manage reporting and billing needs.
• Administer internal systems and handle global reporting requests.

Qualifications

• A degree is considered a preferential requirement.
• Analytical skills required to evaluate results and make data-driven decisions based on facts and figures.
• Excellent knowledge of English (B2 level or higher). Knowledge of Italian is an advantage.
• Excellent knowledge of Google Sheets and Excel.

Benefits

• International corporate culture based on work-life balance.
• Stimulating work environment that fosters interpersonal relationships and encourages collaboration among colleagues.
• Continuous training and performance evaluations with recognition of effort.

Company Description

Transcom is one of the leading global customer experience companies, providing customer care, sales, technical support, and credit management services through our vast network of contact centers and work-at-home agents.

• We are 30,000 customer experience specialists in 90 contact centers across 25 countries.
• Delivering services in 33 languages to international brands across various industry verticals.
• We take our commitments to clients and to ourselves seriously.
• Every day we welcome new talent, nurturing their potential to meet the skills of the future.
• We are relentless, team players, and supportive of one another.
• Incurable optimists, we drive change within our teams and the communities where we operate.