[Hiring] Temporary Escalations Case Manager @Angi
Mar 28, 2025 - Angi is hiring a remote Temporary Escalations Case Manager. đź’¸ Salary: $17 - $19 per hour. đź“ŤLocation: USA.
Role Description
Angi is seeking a Temporary Escalations Case Manager for a long-term assignment to provide white-glove customer escalations and ensure a positive customer experience. As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by:
- Identifying issues at hand
- Creatively solving for the most ideal solutions
- Handling your time effectively to successfully support individual case journeys
- Executing regular refund processing and troubleshooting across cross-functional teams
This position will be remote and require candidates to work up to a 40-hour work week and 1 Saturday per month. The hourly rate for this role ranges between $17 - $19 per hour.
Qualifications
- A proven expert in problem-solving and de-escalation, who skillfully manages and resolves challenging situations
- A strong escalation and case management specialist, with the ability to coordinate and facilitate resolution across multiple stakeholders
- An empathetic listener who can communicate concisely both verbally and in written forms
- A continuous learner who navigates various systems and tools, including Dash and Salesforce, with the ability to quickly adapt to new platforms
- An organized and excellent time manager with careful follow-through, consistently delivering results while managing competing priorities
- A self-motivated, proactive, and capable individual able to excel in independent work environments, who is always seeking and driving positive outcomes
- Proficient in Google Workplace for data analysis and reporting tasks
Requirements
- Act as a trusted resource and solution seeker for customer and partner-facing escalation needs while ensuring a positive customer experience (via call, email, text, etc.)
- Professionally follow up with cross-functional teams internally and externally ensuring prompt escalation resolution
- Build trust for Angi by actively providing a positive turnaround for customer experience and mitigating negative final outcomes
- Consistently resolve 30-35 complex cases weekly, while adhering to team handling standards
- Identify and suggest improvements to team processes to optimize workflows
- Administrative needs as assigned and other ad hoc projects
Company Description
At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.
- A new homeowner turns to Angi every second
- Our network has 150,000+ skilled pros in 50+ service categories
- 150,000,000+ projects brought to Angi (and counting)
Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.
We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.
Angi is an amazing place to call home. We can’t wait to welcome you.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$17 - $19 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
