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Customer Service
Technical Support Specialist
@Fullsteam Personnel, LLC
[Hiring] Technical Support Specialist @Fullsteam Personnel, LLC
Mar 25, 2025 - Fullsteam Personnel, LLC is hiring a remote Technical Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Technical Support Specialist at Party Center Software, you are working with customers to both solve and educate based on their needs, while delivering a stellar customer experience.
- Have a strong understanding of Party Center Software, as well as staying up to date on changes within the software
- Actively move between incoming chats, emails and phone calls as needed
- Stay up to date on tasks and projects as assigned
- Onboard new customers, including setup and training
- Troubleshoot customer issues and identify bugs that can be sent to our Development team
- Put the customer experience first, have the right attitude to find the right solution for each customer individually
- Create resources both written and video for customer facing audiences
Qualifications
- Have 2+ years of experience in a technical support role
- Strong written and verbal communication with customers
- Experience working with remote desktop applications
- Experience with customer ticketing tool (i.e. Salesforce, Zendesk, Freshdesk..)
- Experience with Jira/Confluence
- Experience with Hubspot preferred
- Some HTML and CSS experience preferred
- Video creation and editing a plus
- Experience working remotely a plus
Requirements
- Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging
- Deals with Ambiguity - Can effectively cope with change; can shift gears comfortably
- Collaboration - Actively and consistently seeks to work cooperatively with others
- Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers
- Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner
- Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions
Company Description
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.
- Founded in 2018 by a core group of talented payments and software experts
- Headquartered in Auburn, AL
- Rapidly growing, dynamic, and exciting private equity-backed software and payments company
- Integrates modern and scalable payments technology with vertical software
- Creates industry-specific features and end-to-end business management systems
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
