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Technical Support Senior Analyst
@390 Cigna-Evernorth Services Inc.
[Hiring] Technical Support Senior Analyst @390 Cigna-Evernorth Services Inc.
Mar 13, 2025 - 390 Cigna-Evernorth Services Inc. is hiring a remote Technical Support Senior Analyst. 💸 Salary: 60,300 - 100,500 usd / yearly. 📍Location: USA.
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Role Description
As a Technical Support Senior Analyst, you would be responsible for automating and maintaining the Facets Booklet System that supports the Customer's Booklet/Certificates. This position works with Regulatory and Product areas to determine system requirements and may evaluate and provide solutions for complex business needs by automating manual processes.
- Perform consistent tasks within multiple authoring systems based on business need.
- Work primarily with a Cigna custom built system utilizing BPL programming language.
- Support the Facets Contract Analysts with technical and training questions related to the Facets Booklet System.
- Design, code, test and debug BPL code to update language and functionality in the Facets Booklet System (FBS).
- Review State and Federal Legislation, Product Enhancements and miscellaneous text sent from the State Filing Team Department and insert the text into the FBS Database.
- Ensure accuracy of text against product and regulatory requirements.
- Participate in operational assignments and improvement projects to improve service and increase efficiencies.
- Support Facets Contract Analysts and other departments with technical and training advice related to FBS.
Qualifications
- High School Diploma or GED
- 3+ years technical and product knowledge experience required (case install, contract analysis, and state legislation exposure preferred)
- 1+ year technical experience related to Facets and Linux preferred
- Working knowledge of basic logical coding concepts
- Solid understanding of health plan products, benefits, funding types and mechanisms, and other healthcare industry concepts and terminology
- Desirable skills include knowledge of booklet production using FBS
- Basic knowledge of UNIX navigation and command line execution
- Proficiency in MS-Excel, Word, PowerPoint and Access
- High-level of attention to detail necessary for assessing projects, testing and coding
- Strong analytical and problem solving skills for planning implementation strategy and troubleshooting defects
- Strong organizational skills for tracking progress across multiple projects
- Demonstrates excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, highly complex matrix organization
Requirements
- This role is expected to be Remote, work from home, and have a primary work schedule within Monday – Friday, normal business hours, or as business needs dictate.
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Benefits
- Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year and paid holidays
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
60,300 - 100,500 usd / yearly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
