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Customer Service
Support Engineer
@Strapi
[Hiring] Support Engineer @Strapi
Mar 15, 2025 - Strapi is hiring a remote Support Engineer. 💸 Salary: unspecified. 📍Location: Poland, Romania, Lithuania.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
On a daily basis, you will work with both the community users and clients of Strapi. The support team is answering community technical questions on the different platforms we have. We also dig deep into the product to find workarounds to unblock users in their project development. We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task.
- Make sure all technical questions have an answer
- Create technical resources to help users to achieve their goals using Strapi
- Help clients during their project development
- Structure support processes in collaboration with the sales and customer success team
- Analyze and report the community users' and clients feedback to the product team
Qualifications
- Strong proficiency in React and Node.js
- A general understanding of our stack: Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL
- Significant experience with web development and technical support
- A passion for learning, teaching, and helping others
- Excellent communication and presentation skills
- 3 years experience with Javascript, including at least 3 with React and Node.js
- Familiarity with common front-end and back-end development tools
- Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks
- Experience with working remotely a big plus
Benefits
- Work from anywhere: We're a remote-first company, so we can work wherever our home is. And WiFi.
- Expanded health benefits: Including premium medical, dental, and vision coverage.
- Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company.
- Parents on a mission: 16 weeks of fully paid parental leave for every new Strapi parent.
- You'll always be up to date: We’ll cover all hardware and software needed, so you’re always with the latest versions.
- Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally.
- Offsite: We all gather physically or virtually twice a year.
- Mental health support: We offer Moka.care one-on-one sessions with certified specialists.
- Referral program: $1500 if you refer someone to Strapi and they are hired.
- Vacation & Emergency days: At least 25 days of paid vacation. 5 paid emergency days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependents) who needs a day or a few days off to manage it.
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| 📍 | Be aware of the location restriction for this remote position: Poland, Romania, Lithuania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Poland, Romania, Lithuania
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Poland, Romania, Lithuania |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
