[Hiring] Support Consultant @Togetherwork
Mar 25, 2025 - Togetherwork is hiring a remote Support Consultant. đź’¸ Salary: $55,000- $60,000 usd per year. đź“ŤLocation: USA.
Role Description
We are seeking a skilled Customer Support Consultant to join our team and provide exceptional technical support and troubleshooting services for our platform, Dynamics 365 software products, and related applications. As a Customer Support Consultant, you will play a critical role in communicating effectively with clients and internal teams to identify, analyze, and resolve issues promptly.
- Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
- Communicate effectively with clients and internal teams to identify, analyze and resolve issues
- Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
- Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
- Stay updated on the latest features, functionalities and trends of Dynamics 365 software products
Qualifications
- 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
- Bachelor’s degree in computer science, information technology, or a related field
- 3+ years of experience in technical support
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work well under pressure and manage multiple tasks simultaneously
- Knowledge of customer service principles and practices
- Understanding of the Software Development Life Cycle (SDLC)
Requirements
- Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 9 company paid holidays
- 6 weeks paid parental leave
Company Description
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role will be supporting our Associations vertical solution here .
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$55,000- $60,000 usd per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
