[Hiring] Technical Support Engineer @Togetherwork
Mar 26, 2025 - Togetherwork is hiring a remote Technical Support Engineer. 💸 Salary: $65,000- $70,000. 📍Location: USA.
Role Description
We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.
- Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.
- Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.
- Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.
- Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices.
- Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging.
- Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.
Qualifications
- 1–2 years of Salesforce experience in support, development, or admin roles
- 1 year of experience in Tier 2 support role
- Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
- Working knowledge of Apex, Triggers, and Lightning Components
- Strong analytical skills and attention to detail
- Experience with GitHub/code review, data tools (Workbench, Data Loader)
- Platform Developer I certification (or willing to obtain within 90 days)
- Salesforce Administrator certification
- Strong communication skills and customer-centric mindset
Requirements
- Exposure to API integrations or middleware (REST/SOAP, MuleSoft)
- Familiarity with managed packages and payment platforms (e.g., Stripe)
- Basic knowledge of web technologies (HTML, JavaScript, CSS)
- Experience in a SaaS or membership/event management environment
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$65,000- $70,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
