[Hiring] Supplier Performance Specialist @Accommodations Plus International
Mar 28, 2025 - Accommodations Plus International is hiring a remote Supplier Performance Specialist. đź’¸ Salary: $19.50 per hour. đź“ŤLocation: USA.
Role Description
The Supplier Performance Specialist will actively manage the suppliers as it relates to Account Management. The daily responsibilities will include managing our customer's feedback platform, investigating issues, responding to feedback, and working with suppliers to maintain and/or improve performance.
- Track performance data and build/maintain supplier relationships
Essential Functions
- Thorough investigation of customer feedback pertaining to hotel issues, transportation issues, and/or operational matters
- Resolve feedback within Client SLA’s
- Create processes to improve quality of responses and response time
- Track and analyze concerns and put together action plans to resolve recurring issues with suppliers
- Build & maintain supplier relationships through calls
- Hold weekly calls with Account Directors to present analysis & on-going action plans
- Participate & help prepare Client Quarterly Business Reviews
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Fluency in English
- Able to build strong relationships
- Detail-oriented with great organizational skills
- Able to multi-task and work well under strict deadlines in a fast-paced environment
- Excellent interpersonal and integrative negotiation skills
- High problem-solving agility
- Be process & result driven
- Exceptional verbal and written communication skills
- Ability to work with and understand diverse cultures
- An organized self-starter who can work proactively and independently
- Ability to positively present API in customer-facing situations
Required Education and Experience
- Associates and/or Bachelor's degree from an accredited college or university
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role required
- Travel Industry Knowledge
- Strong computer and technical skills in Microsoft Word, Outlook, Teams
- Medium-level Excel & PowerPoint knowledge required
Position Type and Expected Hours of Work
- This is a remote position
- This is a full-time position, Monday to Friday
- Availability to work occasional evening and weekend hours as business needs dictate
Compensation
- $19.50 per hour
- This position is a non-exempt position for purposes of federal wage-hour law, which means you will be eligible for overtime pay
Other Duties
- Duties, responsibilities and activities may change at any time according to business needs
- The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO)
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Experience Requirements
- Mid Level
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$19.50 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
