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Customer Service
Sr. Technical Support & Analytics Engineer
@Crogl
[Hiring] Sr. Technical Support & Analytics Engineer @Crogl
Apr 02, 2025 - Crogl is hiring a remote Sr. Technical Support & Analytics Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Technical Support & Analytics Engineer, you'll both delight customers with your technical expertise and empower high-performance security teams through our cutting-edge security analytics platform.
- Serve as primary technical support contact for Crogl customers, diagnosing and resolving issues with deployments
- Create and maintain knowledge base articles and technical documentation
- Develop and implement security operations use cases for customers, delivering compelling demonstrations of Crogl's capabilities
- Develop prototypes and extensions based on threat advisories, best practices or customer driven use cases
- Collaborate with engineering to address escalations, create new features and extend use cases
Qualifications
- A passion for listening, diagnosing and solving problems for customers
- Experience with databases, datalakes and log tools (Postgres, Databricks, Splunk)
- Experience with compound AI components (LLMs, Vector DBs, containers)
- Deep understanding of security operations use cases and workflows
- Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP)
- Strong communication skills to translate complex technical concepts to both technical and non-technical audiences
Requirements
- Knowledge of AI and machine learning in cybersecurity
- Experience working on a security team
- Proven experience building or supporting security products
- A track record of thriving in fast-paced, agile environments
Education
- Bachelor’s degree or higher in Computer Science or equivalent experience
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
