[Hiring] Senior Customer Success Manager @Quora
Apr 07, 2025 - Quora is hiring a remote Senior Customer Success Manager. 💸 Salary: unspecified. 📍Location: India.
Role Description
This role will be working on our Quora product.
Quora is seeking an experienced Customer Success Manager from an advertising background to join our fast-paced business. As a key member of our team, you will be responsible for partnering with our advertisers, helping them achieve a significant return on investment, and focusing on retention and expansion. You will be the main point of contact for a diversity of advertisers and have full ownership of the customer experience and customer success.
You will partner with the Client Partner team on key advertisers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.
- Educate advertisers and agencies on owned, paid, and earned media opportunities on the Quora Platform
- Act as an advocate for clients, providing them with industry insights and thought leadership
- Build and maintain strong, long-term relationships with clients by regularly communicating with them and addressing their concerns
- Identify and capitalize on upselling opportunities within existing accounts
- Contribute to and lead activities that accelerate business growth with partners focusing on performance & ROI
- Identify and troubleshoot any issues with clients' advertising campaigns and work to resolve them in a timely manner
- Develop and execute account management plans to ensure clients' goals and objectives are met
- Continuously monitor campaign performance and provide clients with regular performance reports and recommendations for optimization
- Forecast and track key account data, and advise adjustments in strategy to maximize ROI
- Act as a liaison between clients and internal teams, including sales, product, sales operations & finance
Qualifications
- A Bachelor’s degree in Advertising, Marketing, or a related field
- 6+ years of experience in customer success or account management for an advertising business
- Experience with managing advertising campaigns, tracking, and analytics tools
- Proven ability to manage multiple accounts and projects simultaneously
- Excellent communication and interpersonal skills with clients at all levels of seniority up to the C-level
- Prior track record of working autonomously to overcome barriers while working collaboratively as part of a bigger team
- Exemplary time management skills
Requirements
- Comfortable working with a beta product and serving as the point of contact to troubleshoot technical and account issues
- Hands-on experience managing, optimizing, and planning performance campaigns
- Ability to translate analytics into insights and recommendations
- Passion for Quora's mission and goals
Benefits
- Medical/dental/vision coverage
- Equity refreshers
- Remote work reimbursement
- Paid time off
- Employee assistance programs
- Benefits are country-specific and may vary
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
