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Customer Service
Sr. Support Engineer
@Crogl
[Hiring] Sr. Support Engineer @Crogl
Apr 03, 2025 - Crogl is hiring a remote Sr. Support Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Do you want to work with founders who have built great products, had successful exits and been through the IPO journey? If so, Crogl is looking for you! Join us as our first technical support engineer. Delight customers with your attitude and your technical expertise.
- Primary technical support contact for Crogl customers
- Diagnose and resolve issues with data platforms, security tools, and cloud systems
- Collaborate with engineering to address escalations and improve product quality
- Create and maintain knowledge base articles and technical documentation
- Identify trends in issues and recommend solutions to enhance performance
Qualifications
- A passion for listening, diagnosing and solving problems for customers
- Experience with databases, datalakes and log tools (Postgres, Databricks, Splunk)
- Experience with compound AI components (LLM’s, Vector DBs)
- Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP)
- Strong troubleshooting skills for integrations, security and data systems
Requirements
- Knowledge of AI and machine learning in cybersecurity
- Experience shaping technical support functions in a startup
- Skills in automation and workflow improvement
- Background in technical support or related customer-facing roles
- Understanding of cybersecurity tools and workflows
Education
- Bachelor's degree
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
