[Hiring] Software Support Analyst @Mark43
Mar 26, 2025 - Mark43 is hiring a remote Software Support Analyst. 💸 Salary: unspecified. 📍Location: USA, UK, Canada.
Role Description
At Mark43, our mission is to empower communities and their governments with innovative technologies that enhance the safety and quality of life for all. We create powerful, scalable, and elegant software that sets a new standard for the tools relied upon by our first responders. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.
We are excited to announce that our team is expanding, and we are looking for Software Support Analysts to join us. In this role, you will be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with various teams across Mark43 and provide valuable insights into the perspectives of our users.
Qualifications
- Strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving.
- Experience in Public Safety and a background in Customer Support.
- A minimum of 2 years of professional experience in software support.
- Adaptability to changing team dynamics and processes as Mark43 continues to grow.
Requirements
If you were part of our team, here are some things you would have done last week:
- Provided excellent customer support.
- Handled requests from customers via email, phone, and chat.
- Spent time troubleshooting and replicating software issues.
- Escalated issues to our engineering and project management teams.
- Assisted in the testing of new features as they are developed.
- Continued to learn more about our suite of products to maintain a strong working knowledge of them.
- Translated product knowledge into solutions for users.
- Contributed to our knowledge base (minor article updates, organizational maintenance, etc.).
Benefits
- Humble, open, and curious.
- Fearless approach to technology and demonstrated software troubleshooting skills.
- A talent for research and information-gathering.
- Clear and confident written and oral communication skills.
- Strong organizational skills and ability to multitask.
- Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred).
- Proficiency in Microsoft Office & Google Suite.
- Working knowledge of both Windows and MacOS.
- An interest in GovTech and Public Safety.
- Willingness to empathize with users who may be unlike yourself.
- The ability to work independently and with minimal oversight.
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| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA, UK, Canada
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
