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Customer Service
Customer Service Call Center Representative
@AT&T Mobility Services LLC
[Hiring] Customer Service Call Center Representative @AT&T Mobility Services LLC
Mar 30, 2025 - AT&T Mobility Services LLC is hiring a remote Customer Service Call Center Representative. 💸 Salary: $16.00 - $18.30 hourly + uncapped commissions. 📍Location: USA.
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Role Description
This hybrid position reports to our 826 Eastpark Dr., Grayson, KY 41143 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.
- Drive to meet daily and monthly sales goals while helping customers stay connected.
- Provide solutions to prospective and existing customers to optimize their service experience.
- Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices.
- Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
- Provide effective and timely resolutions for customers and deliver personalized recommendations for products and services.
- Identify upsell opportunities and make recommendations to fit customers with the latest technology, services, and offers.
- Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions.
- Use multiple tools and systems to resolve various service, billing, and payment inquiries.
- Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services.
- Perform basic troubleshooting and/or engage Tier 3 support to resolve customer-impacting issues.
- Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
- May be cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
Qualifications
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential.
- Specific job assignments may require day, evening, weekend, or holiday hours.
- Occasional overtime may be required.
Requirements
- Verified internet service (secure, reliable, and dedicated high speed is required).
- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- Compliance with WFH standards (technical, security, physical, noise levels, Clean Desk policy).
- Participation in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts.
- Follow technical support processes and comply with organizational security and compliance standards.
Benefits
- Paid training and additional resources to support success in your new role.
- Hourly pay between $16.00 - $18.30 + uncapped commissions for sales goals.
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
- Paid Parental Leave.
- Additional sick leave beyond what state and local law require may be available.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet, and AT&T phone.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$16.00 - $18.30 hourly + uncapped commissions
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
