Senior Technical Support Specialist @238 KONE Elevator (M) Sdn. B

[Hiring] Senior Technical Support Specialist @238 KONE Elevator (M) Sdn. B

Mar 28, 2025 - 238 KONE Elevator (M) Sdn. B is hiring a remote Senior Technical Support Specialist. 💸 Salary: unspecified. 📍Location: Asia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing technical support for non-KONE products during the maintenance phase.

Collect, create and maintain material technical data for the chosen competitor product in relevant KONE tools
Develop spare part offering and documentation (AR, PIP) for the chosen competitor product platform
Provide material technical support of competitor products spare parts for frontline and global projects
Provide support for competitor equipment material technical issues (SEB Issue tool)
Create new alternate equivalent solutions (fit kits, Noctua, service repair packages)
Work closely with Procurement team to source the required competitor spare parts
Work closely with CHN FL to define the process and plans
Provide material technical support for competitor equipment nonconformities (info letter)

Qualifications

Technical experience with global competitor products (minimum 3 years)
Proven spares project implementation and change management experience (minimum 3 years)
Bachelor’s degree or other relevant experience
Fluent in English, other languages are an asset
IT literacy
Willing to travel
Technical understanding of elevators/escalators/doors spare parts where applicable non-KONE products

Benefits

Career progression in opportunities within a global organization
Total reward elements that engage and motivate our employees
Comprehensive learning and development programs covering a wide range of professional skills
Fun colleagues and a lively working environment
Open-minded leadership

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Senior Technical Support Specialist @238 KONE Elevator (M) Sdn. B

Customer Service

Salary 💸 unspecified	Remote Location Asia
Job Type full-time	Posted Mar 28, 2025

️

📍	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.