[Hiring] Senior Product Implementation & Customer Success Manager, iQueue for Inpatient Flow @Leantaas
Mar 27, 2025 - Leantaas is hiring a remote Senior Product Implementation & Customer Success Manager, iQueue for Inpatient Flow. đź’¸ Salary: competitive compensation package including base salary, target bonus, and stock options. đź“ŤLocation: USA.
Role Description
Join our Client Services Team, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. As part of our team, you’ll help hospitals optimize their operations, from setting clear project goals and improving communication, to developing processes that keep things running smoothly. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
- Drive operational improvement for our customers through our products (Patient Throughput, Clinical Staffing, or both) during both implementation and post-implementation phases
- Manage customer implementations by taking ownership of the accounts after a sales close to make sure that the product is configured correctly by leading workflow design, training, and adoption services for new workflows
- Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensuring that the product is working well at customer sites, ensuring overall adoption of the platform, and strategizing on the next opportunity for continued ROI
- Be an advocate for ongoing support for our customers by ensuring support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
- Help refine platform vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
- Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert
- Establish and maintain strong relationships with key customer contacts
Qualifications
- Bachelor's degree or equivalent years of related experience
- A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
- Healthcare background in operations management or patient flow - a must!
- 3+ years of experience with patient throughput and/or workforce management solutions
- 5+ years of experience working on healthcare products / working with hospitals
- 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
- Strong communication skills, both written and verbal
- Exceptional interpersonal and collaboration skills
- Excellent strategic and organizational agility
- Willingness to travel for up to 50% of the time
Requirements
- A graduate degree from one of the following programs: MHA, MPH, MHSA, MBA or an MS, MSN with a focus in health informatics (Bonus Point)
- Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA (Bonus Point)
- Mid-Atlantic remote (PA, NJ, NY, VA) (Bonus Point)
Benefits
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive compensation package including base salary, target bonus, and stock options
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
