[Hiring] Senior Director of Customer Onboarding @Sprinto
Mar 18, 2025 - Sprinto is hiring a remote Senior Director of Customer Onboarding. đź’¸ Salary: unspecified. đź“ŤLocation: India.
Role Description
As the Senior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger in a highly competitive market dominated by well-funded incumbents.
You will build, scale, and optimize a high-impact onboarding function, balancing operational efficiency with exceptional customer engagement. Success in this role requires a blend of strategic clarity and hands-on execution, enabling Sprinto to scale towards $100M ARR and beyond while maintaining best-in-class customer onboarding experiences.
- Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption.
- Leadership & Team Development – Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment.
- Drive Adoption in a New Product Category – Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies.
- Hands-On Customer Engagement – Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution.
- Cross-Functional Collaboration – Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy.
- Onboarding at Scale – Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption.
Qualifications
- 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role.
- Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments.
- Strong technical acumen with expertise in product implementation, API integrations, and automation.
- Hands-on leadership in a remote setup – ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability.
- Data-driven mindset – strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success.
- Exceptional stakeholder management – ability to influence cross-functional teams, executives, and customers.
Requirements
- Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets.
Benefits
- Remote First Policy.
- 5 Days Working With FLEXI Hours.
- Group Medical Insurance (Parents, Spouse, Children).
- Group Accident Cover.
- Company Sponsored Device.
- Education Reimbursement Policy.
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
unspecified
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
