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Customer Service
Senior Customer Success Manager
@Horizon3ai
[Hiring] Senior Customer Success Manager @Horizon3ai
Mar 27, 2025 - Horizon3ai is hiring a remote Senior Customer Success Manager. đź’¸ Salary: $150,000 - $170,000 annually. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team. As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.
- Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
- Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
- Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
- Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
- Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero.
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
- Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
- Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.
Qualifications
- 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
- In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
- Exceptional communication, interpersonal, and customer service skills.
- Strong analytical skills with the ability to identify user trends and discern customer needs.
- Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
- Ability to work independently and in a team, establishing successful customer-focused initiatives.
- Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.
Benefits
- Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
- Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
- Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
- Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work.
- Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$150,000 - $170,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
