Senior Customer Success Manager @Q2 Software, Inc.

[Hiring] Senior Customer Success Manager @Q2 Software, Inc.

Mar 25, 2025 - Q2 Software, Inc. is hiring a remote Senior Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Q2 is seeking a Senior Customer Success Manager to steward the success of a portfolio of global financial institutions across their entire Q2 journey. Through strong, multi-level relationships with customers and internal partners alike, you will maintain a deep understanding of customers’ business goals and align Q2 innovations accordingly to help achieve those objectives.

Build executive relationships and maneuver effectively through complex org structures
Provide insight and recommended improvements based on customer feedback and your own command of the industry
Maintain and expand relationships with technology and industry peers for continuous learning
Communicate with confidence and are a trusted partner
Proven ability to communicate with interpersonal and influencing skills across a wide range of people and roles
Have a consulting mindset to show up with curiosity, seeking to understand customers’ needs
Have a keen sense of people’s needs, present and anticipated
Connect with empathy and a genuine desire to help
Lead with strategy and inclusivity
Demonstrate strategic and analytical thinking and decision-making skills
Formulate Success plans, iterate and ensure delivery on commitments
Collaborate with team and customers to build and deliver meaningful outcomes
Provide a depth and breadth of experience in financial services and/or banking technology
Apply a track record of creating value and expanding relationships with long-term clients
Share best practices on all the above with other team members

Qualifications

Typically requires a Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
Extensive experience working in commercial banking and/or financial services consulting role, directing complex customer relationships
Digital banking technology and/or strategy experience preferred
Proven ability to work effectively remotely, and willingness to travel as needed
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Senior Customer Success Manager @Q2 Software, Inc.

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Senior Customer Success Manager @Q2 Software, Inc.

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