Senior Client Support Representative @One Source Technology Llc

[Hiring] Senior Client Support Representative @One Source Technology Llc

Mar 29, 2025 - One Source Technology Llc is hiring a remote Senior Client Support Representative. 💸 Salary: competitive salary and excellent benefits. 📍Location: USA.

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Role Description

The Senior Client Support Representative is responsible for providing order and account-level support through proactive communication and accurate responses to client inquiries, concerns, and requests regarding company products and services.

Engages and builds relationships with clients by delivering exceptional customer service and ensuring a seamless client experience.
Demonstrates a high level of accuracy and attention to detail while rapidly processing and documenting information.
Adheres to, achieves, and maintains customer service/support performance expectation and standards in all interactions, whether through email, chat, or telephone.
Serves as a subject matter expert for Asurint products, services, and processes.
Partners cross-functionally to identify and resolve the root causes of delays, errors, system challenges, and client issues.
Troubleshoots package and system configuration issues.
Assembles and provides reporting as requested by clients and/or Strategic Account Managers.
Demonstrates a comprehensive understanding of services we provide in order to appropriately facilitate solutions.
Identifies trends across the client base and company and works to proactively course correct as needed.
Acts as an escalation point for general client support issues.
Other duties as required.

Qualifications

Experience providing high-volume customer service is required.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) or similar software is required.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
Education: High school diploma or equivalent is required. Associate or bachelor’s degree is preferred.
Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
Years of relevant experience: 2 to 5 years is preferred.
Years of experience supervising: None.

Requirements

The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
Inside Asurint’s office environment, the noise level is usually quiet to moderate.
In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

Medical, dental and vision effective first day of employment
401(k) with employer match
Paid time off
10 company-paid holidays
Employee Assistance Program
Wellness Program
Paid Bereavement
Pet Bereavement
Pet Insurance
Volunteer time off
Telecommuting Stipend
Professional development programs
Short-term disability
Company-paid long-term disability
Company-paid life insurance
Flexible spending/health savings accounts
Employee referral bonus

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Senior Client Support Representative @One Source Technology Llc

Customer Service

Salary 💸 competitive salary and excellent benefits	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Senior Client Support Representative @One Source Technology Llc

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