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Customer Care Representative @ProTalent Recruiters

[Hiring] Customer Care Representative @ProTalent Recruiters

Apr 03, 2025 - ProTalent Recruiters is hiring a remote Customer Care Representative. đź’¸ Salary: unspecified. đź“ŤLocation: Europe.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a dedicated German-speaking Customer Care Representative to handle inbound calls related to banking services. This role requires strong communication skills and the ability to assist customers efficiently while ensuring high levels of satisfaction.

  • Handle inbound customer calls related to banking services (no email or chat support).
  • Assist clients with banking card issues, including blocking and unblocking cards, and managing fraud-related cases.
  • Ensure all client concerns are addressed in a timely, professional, and accurate manner.
  • Record and document all interactions with clients following company procedures.
  • Offer clear and effective solutions to maintain high customer satisfaction levels.

Qualifications

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication.
  • English fluency at a B2 level.
  • Excellent interpersonal skills.
  • Proactive and dynamic approach to customer interactions.
  • Previous experience in customer service or call center roles is preferred but not mandatory.
  • Strong communication skills, attention to detail, and ability to handle sensitive customer information.

Requirements

  • Fluent in English.

Benefits

  • Guidance and tools to help you reach your career potential.
  • Career progression opportunities.
  • Work schedule: Shift rotation from 9 AM to 10 PM, 5 days per week.

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đź“Ť Be aware of the location restriction for this remote position: Europe
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Back to Remote jobs  >   Customer Service
Customer Care Representative @ProTalent Recruiters
Customer Service
Salary đź’¸ unspecified
Remote Location
Europe
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 55,318 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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